Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amelia Nash

Arlington,TX

Summary

Dedicated administrative professional with extensive knowledge of medical standards and compliance requirements. Recognized for exceptional problem-solving abilities and a compassionate approach, enhancing communication within teams. Proven expertise in inventory management and customer service, contributing to streamlined inner-office operations. Aiming to leverage skills to support organizational efficiency and improve patient care outcomes.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Dr. Seema Haque
Arlington, TX
02.2024 - Current
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Greeted and checked in patients, updating patient information in computer system.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Checked patients in and out for appointments and collected co-payments.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.

Medical Receptionist

Texas health women Care
Bedford, TX
12.2022 - 12.2023
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Processed incoming medical records requests.
  • Maintained a secure filing system for confidential documents.
  • Reviewed patient charts for accuracy and completeness.
  • Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
  • Updated patient files with new medical information as needed.
  • Retrieved patient medical records in response to requests from authorized personnel.
  • Identified discrepancies between physical documentation and electronic health records.
  • Conducted periodic audits of physical documentation versus electronic health records.

Medical Receptionist/Medical Assistant

Preferred Primary Care
Bedford, TX
11.2020 - 11.2022
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Organized patient charts before each day's clinic sessions began.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.

Sales Associate

Home Centric
Germantown, TN
10.2018 - 10.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Medical Receptionist/Medical Assistant

Women's Healthcare Associates
Arlington, TN
08.2016 - 09.2018
  • Collected payments from patients for services rendered.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Greeted patients and visitors in a professional and friendly manner.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Administered injections, immunizations, medications, or treatments as directed by physician protocol.
  • Performed routine laboratory tests such as urinalysis and blood draws.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Ensured that all required paperwork was completed accurately prior to submitting it for processing.
  • Provided guidance to patients regarding their care plan or treatment options.
  • Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
  • Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
  • Processed referrals for specialist visits or diagnostic tests.

Sales Associate

Dirt Cheap
Memphis, TN
06.2014 - 07.2016
  • Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
  • Conducted market research to identify potential customers for sales campaigns.
  • Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
  • Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
  • Coordinated travel arrangements for sales representatives as needed.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.

Medical Assisting Internship

North Memphis Medical Clinic
Memphis, TN
01.2016 - 02.2016
  • Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
  • Gathered data for market research projects and analyzed findings to make recommendations.
  • Assisted physicians with patient care by taking vital signs and patient histories and preparing patients for examinations.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Ordered medical supplies, maintained inventory logs, and restocked exam rooms when needed.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Conducted EKGs, spirometry testing, audiograms, and other diagnostic tests as requested by the physician.
  • Administered injections, medications and treatments as directed by the physician.

Sales Associate

Dollar General
Memphis, TN
05.2012 - 06.2014
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.

Picker/Packer

Nike Warehouse
Memphis, TN
01.2010 - 04.2012
  • Performed quality control checks on products before packing them for shipment.
  • Labeled, sorted, and organized packages for efficient delivery.
  • Verified accuracy of incoming shipments against invoices and purchase orders.
  • Unloaded containers using various material handling equipment such as conveyor belts and dollies.
  • Assisted in loading trucks with orders for delivery to customers.
  • Monitored stock levels and placed replenishment orders when necessary.
  • Prepared documents such as bills of lading, packing lists, andinvoices as needed.
  • Stored inventory in designated locations within the warehouse facility based on size and type.
  • Followed safety regulations while working with hazardous materials such as chemicals or flammable liquids.
  • Attended regular training sessions to stay updated on company policies and procedures related to picker and packer duties.
  • Organized goods orderly on shelves or racks within the warehouse facility.

Education

Associate Degree - Medical Assistant

National College
Memphis, TN
06.2016

Diploma - Medical Office Specialist

National College
Memphis, TN
05.2015

Diploma -

Melrose High School
Memphis, TN
05.2009

Skills

  • Medical office administration
  • Letter preparation
  • Billing support
  • EMR / EHR
  • Electronic medical records
  • Account management
  • HIPAA compliance
  • Medical billing
  • Insurance verifications
  • Medical records management
  • Call center procedures
  • Email management
  • Staff education and training
  • Complaint resolution
  • Support case resolution

Certification

  • Certified Medical Assistant
  • Medical Billing Certification
  • Medical Coding Certification
  • BLS Certification
  • CNA
  • CCMA Certification
  • Certified Ophthalmic Technician
  • Certified Ophthalmic Assistant

Timeline

Medical Receptionist

Dr. Seema Haque
02.2024 - Current

Medical Receptionist

Texas health women Care
12.2022 - 12.2023

Medical Receptionist/Medical Assistant

Preferred Primary Care
11.2020 - 11.2022

Sales Associate

Home Centric
10.2018 - 10.2020

Medical Receptionist/Medical Assistant

Women's Healthcare Associates
08.2016 - 09.2018

Medical Assisting Internship

North Memphis Medical Clinic
01.2016 - 02.2016

Sales Associate

Dirt Cheap
06.2014 - 07.2016

Sales Associate

Dollar General
05.2012 - 06.2014

Picker/Packer

Nike Warehouse
01.2010 - 04.2012
  • Certified Medical Assistant
  • Medical Billing Certification
  • Medical Coding Certification
  • BLS Certification
  • CNA
  • CCMA Certification
  • Certified Ophthalmic Technician
  • Certified Ophthalmic Assistant

Associate Degree - Medical Assistant

National College

Diploma - Medical Office Specialist

National College

Diploma -

Melrose High School
Amelia Nash