Dedicated administrative professional with extensive knowledge of medical standards and compliance requirements. Recognized for exceptional problem-solving abilities and a compassionate approach, enhancing communication within teams. Proven expertise in inventory management and customer service, contributing to streamlined inner-office operations. Aiming to leverage skills to support organizational efficiency and improve patient care outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Dr. Seema Haque
Arlington, TX
02.2024 - Current
Verified insurance coverage for appointments and collected co-payments as required.
Scheduled patient appointments, verifying accuracy of appointment times with providers.
Greeted and checked in patients, updating patient information in computer system.
Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
Assisted with filing of medical records and documents, maintaining accurate electronic files.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Checked patients in and out for appointments and collected co-payments.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Called patients to confirm scheduled appointments and obtain additional details.
Medical Receptionist
Texas health women Care
Bedford, TX
12.2022 - 12.2023
Scheduled patient appointments, verifying accuracy of appointment times with providers.
Verified insurance coverage for appointments and collected co-payments as required.
Processed incoming medical records requests.
Maintained a secure filing system for confidential documents.
Reviewed patient charts for accuracy and completeness.
Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
Updated patient files with new medical information as needed.
Retrieved patient medical records in response to requests from authorized personnel.
Identified discrepancies between physical documentation and electronic health records.
Conducted periodic audits of physical documentation versus electronic health records.
Medical Receptionist/Medical Assistant
Preferred Primary Care
Bedford, TX
11.2020 - 11.2022
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Administered injections, medications and treatments as directed by the physician.
Provided assistance to medical staff in performing minor surgical procedures.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Educated patients on healthcare topics such as nutrition and disease prevention methods.
Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Organized patient charts before each day's clinic sessions began.
Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Sales Associate
Home Centric
Germantown, TN
10.2018 - 10.2020
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Built relationships with customers to encourage repeat business.
Maintained up-to-date knowledge of store merchandise and policies.
Organized stockroom shelves according to size, color or style.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Medical Receptionist/Medical Assistant
Women's Healthcare Associates
Arlington, TN
08.2016 - 09.2018
Collected payments from patients for services rendered.
Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
Greeted patients and visitors in a professional and friendly manner.
Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
Administered injections, immunizations, medications, or treatments as directed by physician protocol.
Performed routine laboratory tests such as urinalysis and blood draws.
Followed HIPAA guidelines to ensure confidentiality of patient information.
Ensured that all required paperwork was completed accurately prior to submitting it for processing.
Provided guidance to patients regarding their care plan or treatment options.
Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
Processed referrals for specialist visits or diagnostic tests.
Sales Associate
Dirt Cheap
Memphis, TN
06.2014 - 07.2016
Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
Conducted market research to identify potential customers for sales campaigns.
Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
Coordinated travel arrangements for sales representatives as needed.
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Medical Assisting Internship
North Memphis Medical Clinic
Memphis, TN
01.2016 - 02.2016
Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
Gathered data for market research projects and analyzed findings to make recommendations.
Assisted physicians with patient care by taking vital signs and patient histories and preparing patients for examinations.
Provided assistance to medical staff in performing minor surgical procedures.
Ordered medical supplies, maintained inventory logs, and restocked exam rooms when needed.
Educated patients on healthcare topics such as nutrition and disease prevention methods.
Conducted EKGs, spirometry testing, audiograms, and other diagnostic tests as requested by the physician.
Administered injections, medications and treatments as directed by the physician.
Sales Associate
Dollar General
Memphis, TN
05.2012 - 06.2014
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Developed strong relationships with customers by providing personalized assistance and support.
Picker/Packer
Nike Warehouse
Memphis, TN
01.2010 - 04.2012
Performed quality control checks on products before packing them for shipment.
Labeled, sorted, and organized packages for efficient delivery.
Verified accuracy of incoming shipments against invoices and purchase orders.
Unloaded containers using various material handling equipment such as conveyor belts and dollies.
Assisted in loading trucks with orders for delivery to customers.
Monitored stock levels and placed replenishment orders when necessary.
Prepared documents such as bills of lading, packing lists, andinvoices as needed.
Stored inventory in designated locations within the warehouse facility based on size and type.
Followed safety regulations while working with hazardous materials such as chemicals or flammable liquids.
Attended regular training sessions to stay updated on company policies and procedures related to picker and packer duties.
Organized goods orderly on shelves or racks within the warehouse facility.
Education
Associate Degree - Medical Assistant
National College
Memphis, TN
06.2016
Diploma - Medical Office Specialist
National College
Memphis, TN
05.2015
Diploma -
Melrose High School
Memphis, TN
05.2009
Skills
Medical office administration
Letter preparation
Billing support
EMR / EHR
Electronic medical records
Account management
HIPAA compliance
Medical billing
Insurance verifications
Medical records management
Call center procedures
Email management
Staff education and training
Complaint resolution
Support case resolution
Certification
Certified Medical Assistant
Medical Billing Certification
Medical Coding Certification
BLS Certification
CNA
CCMA Certification
Certified Ophthalmic Technician
Certified Ophthalmic Assistant
Timeline
Medical Receptionist
Dr. Seema Haque
02.2024 - Current
Medical Receptionist
Texas health women Care
12.2022 - 12.2023
Medical Receptionist/Medical Assistant
Preferred Primary Care
11.2020 - 11.2022
Sales Associate
Home Centric
10.2018 - 10.2020
Medical Receptionist/Medical Assistant
Women's Healthcare Associates
08.2016 - 09.2018
Medical Assisting Internship
North Memphis Medical Clinic
01.2016 - 02.2016
Sales Associate
Dirt Cheap
06.2014 - 07.2016
Sales Associate
Dollar General
05.2012 - 06.2014
Picker/Packer
Nike Warehouse
01.2010 - 04.2012
Certified Medical Assistant
Medical Billing Certification
Medical Coding Certification
BLS Certification
CNA
CCMA Certification
Certified Ophthalmic Technician
Certified Ophthalmic Assistant
Associate Degree - Medical Assistant
National College
Diploma - Medical Office Specialist
National College
Diploma -
Melrose High School
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