Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Amelia Nickle

Iowa City

Summary

Experienced with project management, process optimization, and strategic planning. Utilizes analytical thinking and effective communication to enhance organizational performance. Track record of implementing innovative solutions and leading teams to achieve operational success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Director of Operations

Catalyst Hospitality
04.2024 - 04.2025
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Implemented quality control measures to maintain high standards of service delivery.
  • Managed inventory control systems, optimizing stock levels and reducing waste.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Director of Sales

Catalyst Hospitality
05.2023 - 04.2025
  • Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
  • Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
  • Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Director of Food & Beverage

Catalyst Hospitality
06.2020 - 04.2025
  • Championed the integration of technology in daily operations, streamlining processes and enhancing overall guest experience.
  • Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
  • Monitored industry trends to ensure offerings remained fresh, relevant, and in high demand among target demographics.
  • Launched successful special events programming to drive additional revenue streams during off-peak times.
  • Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
  • Revolutionized food presentation techniques resulting in visually appealing dishes that garnered positive reviews from patrons.
  • Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
  • Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
  • Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
  • Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Purchased food and cultivated strong vendor relationships.
  • Developed unique events and special promotions to drive sales.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Coordinated with catering staff to deliver food services for special events and functions.

Development Manager

Hotel Grinnell
10.2016 - 04.2025
  • Handled confidential and sensitive information with discretion and tact.
  • Balanced competing priorities and resource constraints to deliver optimal results within the context of project timelines and budgetary restrictions.
  • Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
  • Negotiated contracts with vendors and service providers for cost-effective solutions that supported project requirements.

General Manager

Hotel Grinnell
08.2021 - 08.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Hotel and Food & Beverage Manager

Hotel Grinnell
10.2019 - 08.2021
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.

Education

Bachelor of Science - Biology

Metropolitan State University of Denver
Denver, CO
05-2008

Skills

  • Operational efficiency

  • Strategic planning and e

  • Operations management

  • Team leadership

  • Decision-making

  • Staff training/development

  • Effective leader

  • Relationship building

  • Data management

  • Revenue growth

  • Revenue forecasting

  • Sound judgment

  • Payroll administration and timekeeping

  • Sales tracking

  • Hospitality management

  • Menu development

  • Recipe creation

  • Purchasing management

  • Wine history

  • Sanitation standards

  • Food presentation

  • Food safety compliance

  • Quality assurance

  • Recipe implementation

  • Teamwork and collaboration

  • Problem-solving

  • Time management

  • Attention to detail

  • Active listening

  • Adaptability and flexibility

  • Sales and marketing

  • Project management

  • Team player

  • Administrative skills

  • Motivation

  • Facility management

  • Strategic planning and execution

Accomplishments

  • 40 Women to Watch - Awarded by the Iowa Resturant Association - 2023
  • Employee of the Year - Awarded by Iowa Hotels & Lodging Association - 2023

Certification

  • Certificate, Hospitality Revenue Management - Cornell University 2020
  • ServSafe Food Protection Manager Training - 2022
  • ServSafe Alcohol Training - 2024


Timeline

Director of Operations

Catalyst Hospitality
04.2024 - 04.2025

Director of Sales

Catalyst Hospitality
05.2023 - 04.2025

General Manager

Hotel Grinnell
08.2021 - 08.2023

Director of Food & Beverage

Catalyst Hospitality
06.2020 - 04.2025

Hotel and Food & Beverage Manager

Hotel Grinnell
10.2019 - 08.2021

Development Manager

Hotel Grinnell
10.2016 - 04.2025

Bachelor of Science - Biology

Metropolitan State University of Denver

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