Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Amelia Noerr

Converse,TX

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

6
6
years of professional experience

Work History

Tour Guide

Natural Bridge Caverns
San Antonio, TX
06.2021 - 04.2023
  • Led guided tours through underground caverns, showcasing geological formations.
  • Engaged guests with informative narratives about cave history and ecology.
  • Ensured visitor safety by monitoring group movements and enforcing guidelines.
  • Answered questions from guests regarding cave features and local wildlife.
  • Assisted in maintaining cleanliness and organization of tour areas before and after sessions.
  • Participated in training sessions to enhance knowledge of caverns and tour operations.
  • Maintained a positive attitude and enthusiasm when interacting with guests.
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.
  • Followed safety protocols at all times while guiding guests through the tour areas.
  • Provided detailed information to tourists about local attractions and points of interest.
  • Led guided tours and informational talks for large groups to showcase attractions and highlights.
  • Developed well-versed tour guides by mentoring and training peers.
  • Developed and updated tour scripts to include historical facts, anecdotes, and relevant information.
  • Implemented interactive elements into tours to enhance visitor participation and enjoyment.

Assistant Manager

Sonic
Universal City, TX
05.2017 - 03.2021
  • Supervised daily operations to ensure efficient service delivery.
  • Trained new staff on procedures and customer service standards.
  • Managed inventory levels and coordinated restocking efforts.
  • Developed schedules to optimize workforce efficiency during peak hours.
  • Addressed customer inquiries and resolved issues promptly.
  • Assisted in implementing promotional activities to enhance customer engagement.
  • Monitored compliance with health and safety regulations within the workplace.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Established processes for monitoring customer satisfaction levels.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Education

Completed Certificate - Cosmetology

Ogle School of Hair Skin And Nails
San Antonio, TX
05-2024

Skills

  • Safety compliance
  • Customer service
  • Team building
  • Time management
  • Customer engagement
  • Exceptional communication
  • Body language reading

Affiliations

  • Archery
  • Reader

Accomplishments

  • Finalist Model for a student stylist in a Beauty Competition

Timeline

Tour Guide

Natural Bridge Caverns
06.2021 - 04.2023

Assistant Manager

Sonic
05.2017 - 03.2021

Completed Certificate - Cosmetology

Ogle School of Hair Skin And Nails

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