Amelia Pascoal
Milton ,AZ
Summary
Reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the role on your team. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barn Staff Member
Vanbrook Equestrian
01.2021 - Current
- Enhanced animal care standards through thorough monitoring, timely feeding, and regular grooming.
- Increased overall efficiency of daily tasks by creating organized schedules for routine chores such as feeding times or mucking out stalls to minimize disruptions to staff workflow or animal comfort levels.
- Facilitated open lines of communication between barn staff and management, regularly reporting any concerns or suggestions for improvement, resulting in a more streamlined operational process.
- Played an active role in emergency response situations involving animals or humans within the facility, providing first aid assistance when needed and coordinating with appropriate authorities for further support as required.
- Assisted in maintaining an aesthetically pleasing environment around the barn premises through regular landscaping efforts such as trimming hedges or clearing walkways free from debris.
- Supported efficient facility operations through effective inventory management of feed, bedding materials, supplies, and equipment repairs.
- Maintained clean and sanitary facilities by performing daily inspections, removing waste, and sterilizing equipment.
- Observed animals and notified the supervisor of signs of illness.
- Rotated animals between grazing areas to provide enough access to food.
- Participated in critical decision-making processes regarding the welfare of horses under our care, contributing valuable insights based on experience and knowledge of equine behavior patterns.
Rental Shop Attendant
Conservation Halton
11.2022 - 03.2024
- Prepared rental forms, obtaining customer signature, and other information, such as required licenses
- Reserved items for requested times and kept records of items rented
- Arranged for provision of services to customers and accepted returns
- Provided information about rental items, such as availability, operation, and description
- Greeted customers and discussed type, quality, and quantity of merchandise sought for rental
- Explained rental fees, policies, and procedures
- Prepared merchandise for display and for purchase and rental
- Allocated equipment to participants in sporting events and recreational activities
- Advised customers on the use and care of merchandise
- Computed charges for merchandise and services and received payments
- Inspected and adjusted rental items to meet needs of the customer
- Managed multiple tasks in a high-volume environment.
- Ensured accurate record-keeping of all rental transactions, maintaining an up-to-date database for tracking purposes.
- Conducted daily inspections of rental inventory to ensure all items were accounted for and properly maintained.
- Assisted customers with selecting appropriate rental equipment based on their needs and preferences.
- Resolved customer inquiries or concerns promptly, providing exceptional problem-solving skills.
Camp Counselor in Training
Vanbrook Equestrian
06.2022 - 08.2022
- Collaborated with fellow counselors to create a cohesive team dynamic, improving overall camp operations.
- Managed inventory of supplies effectively through proper storage organization and replenishment when necessary.
- Exceeded performance expectations by demonstrating initiative in undertaking additional responsibilities without being asked.
- Provided support and guidance to campers during challenging situations, promoting personal growth and resilience.
- Ensured camper safety through vigilant supervision and adherence to established protocols during activities.
- Enhanced camper experience by planning and leading engaging activities tailored to their interests.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Education
Milton District High School
Milton, ON06.2026
Skills
- Rental Reservations
- Merchandise Display
- Maintenance
- Credit Card Transactions
- Customer Experience
- Customer Needs Assessments
- Sales Transactions
- Sanitizing Surfaces
- Team Collaboration
- CPR
- Friendly, Positive Attitude
- Accurate Recordkeeping
- Activity Planning
- Group Supervision
- De-Escalation Techniques
- Safety Training
- Collaboration and Teamwork
- Group leadership
- Positive Engagement
- Effective Communication
- Safety Guidelines
- Time Management
- Team Leadership
Certification
Highschool CPR and AED Certification
Timeline
Rental Shop Attendant
Conservation Halton
11.2022 - 03.2024
Camp Counselor in Training
Vanbrook Equestrian
06.2022 - 08.2022
Barn Staff Member
Vanbrook Equestrian
01.2021 - Current
Milton District High School