Amelia Peros
Hampton,Virginia
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work History
Manager
Trader Joe's
11.2018 - Current
- Managed and motivated 175 employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Crew Member
Trader Joe's
02.2015 - 11.2018
- Worked well with teammates and accepted coaching from management team.
- Stocked shelves to organize aisles in assigned department.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds
Manager
Friendlys Ice Cream
05.2013 - 02.2015
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Associate of Arts - Liberal Arts And General Studies
Chestnut Hill College
Philadelphia, PA06.2011
Skills
- Business Development
- Strategic Planning
- Performance Management
- Complex Problem-Solving
- Administration and Reporting
- Work Planning and Prioritization
- Managing Operations and Efficiency
- Task Delegation
Timeline
Manager
Trader Joe's
11.2018 - Current
Crew Member
Trader Joe's
02.2015 - 11.2018
Manager
Friendlys Ice Cream
05.2013 - 02.2015
Associate of Arts - Liberal Arts And General Studies
Chestnut Hill College