Amelia Pratt
Oxford,United States
Summary
Highly motivated Business Administration student graduating in December 2024. Currently seeking a full time position in an organization. Bringing forth customer service and administrative skills.
Overview
6
6
years of professional experience
Work History
Housekeeper
Tru By Hilton
11.2022 - Current
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Improved staff performance by providing regular training sessions on cleaning techniques, safety protocols, and customer service skills.
Receptionist
Brenda's Cleaning Service
07.2020 - 10.2022
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Corresponded with clients through email, telephone or postal mail.
Cashier
Popeyes
05.2019 - 07.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Crew Leader
Sonics Drive In
05.2018 - 05.2019
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Coordinated scheduling, balancing team member availability with business requirements for optimal staffing levels.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
Education
Bachelor of Applied Science - Healthcare Management
Mississippi University For Women
Columbus, MS12.2024
Associate of Applied Science - Medical Billing& Coding/Office Assistance
East Mississippi Community College
Scooba, MS05.2021
High School Diploma -
Choctaw County High School
Ackerman, MS05.2019
Skills
- Data Entry
- Verbal and Written Communication
- Microsoft Office Proficiency
- Customer Service
Timeline
Housekeeper
Tru By Hilton
11.2022 - Current
Receptionist
Brenda's Cleaning Service
07.2020 - 10.2022
Cashier
Popeyes
05.2019 - 07.2020
Crew Leader
Sonics Drive In
05.2018 - 05.2019
Bachelor of Applied Science - Healthcare Management
Mississippi University For Women
Associate of Applied Science - Medical Billing& Coding/Office Assistance
East Mississippi Community College
High School Diploma -
Choctaw County High School