Amelia Quihuis
Mill City,OR
Summary
Accomplished professional specializing in customer service and analytical problem-solving. Demonstrated ability to uphold safety standards while consistently achieving high customer satisfaction. Effective communicator skilled in sharing knowledge with diverse audiences. Resourceful researcher dedicated to improving customer service experiences.
Overview
9
9
years of professional experience
Work History
Recreational Assistant
Enrg Kayaking
Mill City, OR
05.2024 - Current
- Enhanced shuttle service operations by coordinating transportation for guides and customers efficiently.
- Ensured safety standards by assisting customers with correct fitting of whitewater gear.
- Documented significant events by capturing high-quality photographs for participants to cherish.
- Delivered exceptional customer service through proactive communication and effective problem-solving strategies.
- Facilitated engaging recreational activities, promoting teamwork and enjoyment among participants.
Plant Nursery Merchandiser
Smith Gardens
Salem, OR
01.2024 - 05.2024
- Enhanced sales through the development of attractive, customer-focused product displays.
- Partnered with management to strategize and implement effective promotional campaigns.
- Cleared damaged or expired items from displays, improving overall visual appeal.
- Revised pricing structures and signage for better customer clarity and experience.
- Conducted regular assessments of display effectiveness to drive continuous improvement.
Manager
Giovanni's Mountain Pizza
Mill City, OR
04.2016 - 09.2023
- Researched and sourced new products based on emerging market trends, boosting overall sales performance.
- Developed and executed targeted training initiatives, leading to measurable improvements in team effectiveness.
- Maintained proactive communication channels to address disputes, elevating customer service experiences.
- Promoted a secure, orderly environment for both staff and customers, reinforcing professional standards.
- Monitored industry developments to identify opportunities for product expansion and innovation.
Skills
- Adaptable strategies
- Safety compliance knowledge
- Collaborative teamwork
- Customer service expertise
- Analytical problem-solving
Accomplishments
- Increased profitability by developing and implementing photography packages for eNRG Whitewater Rafting events, resulting in consistent positive profit margins.
- Launched and managed a successful river shuttle service on the North Santiam River, improving accessibility and customer experience.
Affiliations
- Santiam Canyon River Clean-Up – Participated in environmental restoration and community beautification efforts.
- Santiam Canyon Recreational Trails – Assisted in trail maintenance and development to promote outdoor recreation.
- Camp Taloali – Collaborative outdoor activities for the Deaf and hearing-impaired youth, fostering inclusive communication and support.
Timeline
Recreational Assistant
Enrg Kayaking
05.2024 - Current
Plant Nursery Merchandiser
Smith Gardens
01.2024 - 05.2024
Manager
Giovanni's Mountain Pizza
04.2016 - 09.2023