Amelia Ramirez

Store Manager

Green Valley Grocery

05.2016 - 05.2025

Assisted in managing daily store operations to ensure efficiency and customer satisfaction.
Supported inventory management processes, including stocking shelves and organizing merchandise displays.
Learned cash handling procedures and maintained accurate financial transactions during shifts.
Engaged with customers to address inquiries and resolve issues promptly, enhancing service quality.
Participated in team meetings to discuss operational challenges and propose solutions for improvement.
Monitored product availability and communicated restock needs to maintain optimal inventory levels.
Contributed to creating a welcoming store environment through maintaining cleanliness and organization standards.
Collaborated with team members to implement promotional displays that increased customer engagement.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Managed purchasing, sales, marketing and customer account operations efficiently.

Summary

Overview

Work History

Store Manager

Education

GED - Gender Studies

Skills

Timeline

Store Manager

GED - Gender Studies

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