Amelia Glenchur
Hamilton,OH
Summary
Dynamic business owner specializing in operations, recognized for delivering exceptional guest experiences through rapid responsiveness and effective problem-solving. With over 10 years of comprehensive experience in elderly care, including caregiving, care management, and expertise in Medicare/Medicaid, consistently enhances service quality and operational efficiency. Aiming to leverage extensive industry knowledge to further elevate standards of care and service delivery in a senior living environment and home services for elderly.
Overview
11
11
years of professional experience
Work History
Small Business Owner
Mia’s Muttz LLC
Hamilton, OH
09.2021 - Current
- Incoming/ outgoing communication with current and new clients
- Scheduling appointments, meeting new clients, coordinating calendars, ensuring timely communication to avoid scheduling conflicts
- Scheduling meet and greets for new pet clients
- 98% Satisfaction rate for all clients, conflict resolution 100% resolved
- Manage all social media platforms, advertising and networking weekly, attending networking events quarterly
Care Manager
Lifespan, Inc
Hamilton, OH
12.2018 - 02.2025
- Company Overview: Remote/Hybrid
- Achieved 95% customer satisfaction rating with prompt and courteous support via phone, email, chat channels and in person
- Home visits weekly for current elderly clients to continue services, and finished assessments promptly
- Conducted quarterly audits for peers
- Received COA audits quarterly
- Managed a case load around 130 Clients
- Assisted in training new Care Managers
- Collaborated with team members to exceed and meet performance goals and provide a positive work environment
- High client satisfaction rating, resolving client concerns, always providing exceptional service, returning client calls in a timely manner
- Helped coordinate services post hospitalizations/referrals, and with PT/OT teams to ensure safety in client home
- Remote/Hybrid
Client Services/Activity Coordinator
Mason Christian Village
Mason, OH
02.2014 - 11.2018
- Resident Coordinator for 50+ residents at a time
- Acted as liaison between residents/clients and internal departments, communicating clients’ needs, with a swift resolution
- Documented all resident interactions and feedback in CRM system as required by State, ensuring accurate records for future reference and analysis
Education
BA - Psychology
Cedarville University
Cedarville, OH12-2012
High School Deploma -
Cincinnati Hills Christian Academy
Cincinnati, OH06-2008
Skills
- Excellent written and verbal communication
- Empathy
- Active listening
- Conflict resolution
- Time Management
- Adaptability
- Customer Satisfaction
- Technical support
- Audits
- Client communication
- Social media management
- Business marketing
Affiliations
- Neijer Scholarship award winner 2008- Service Award
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursHealthcare benefits4-day work weekTimeline
Small Business Owner
Mia’s Muttz LLC
09.2021 - Current
Care Manager
Lifespan, Inc
12.2018 - 02.2025
Client Services/Activity Coordinator
Mason Christian Village
02.2014 - 11.2018
BA - Psychology
Cedarville University
High School Deploma -
Cincinnati Hills Christian Academy
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