Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amelia Robertson

Barboursville,WV

Summary

Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Skilled Kitchen Manager knowledgeable about best practices, safe food handling and inventory management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Kitchen Manager/Supervisor

Marshall-Harless Hall Sedexo
01.2022 - 02.2024
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Oversaw food preparation and monitored safety protocols.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Observed packing operations to verify conformance to specifications.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Identified issues, analyzed information and provided solutions to problems.

Assistant Manager

Little Caesars Pizza
05.2022 - 12.2022
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Defined clear targets and objectives and communicated to other team members.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

Assistant Manager

Fun City
03.2021 - 03.2022
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Defined clear targets and objectives and communicated to other team members.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Monitored security to protect employees, customers and property.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated leadership skills in managing projects from concept to completion.

Kitchen Manager/Supervisor of Operations

Stats Bar And Grill
11.2019 - 09.2021
  • Purchased food and cultivated strong vendor relationships.
  • Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Passionate about learning and committed to continual improvement.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Kept high average of performance evaluations.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Self-motivated, with a strong sense of personal responsibility.
  • Resolved problems, improved operations and provided exceptional service.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Gained strong leadership skills by managing projects from start to finish.
  • I made there Kitchen and Menu
  • I turned a simple Bar into a Bar and Grill
  • I taught them how little product can make a lot of different things

Lead/Trainer Assistant

Papa John's Pizza
04.2019 - 10.2020
  • Consistently updated training materials to reflect the latest industry standards, ensuring that employees stayed current in their respective fields.
  • Supervised completion of exams and sent results to testing headquarters.
  • Developed and implemented lesson plans and teaching aids such as reference materials and videos.
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
  • Mentored junior trainers in effective teaching methodologies, contributing to their professional development and growth within the organization.
  • Provided coaching and mentoring to employees.
  • Oversaw day-to-day functions of training department.
  • Excellent communication skills, both verbal and written.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Was training to become manager, but ad to take a leave do to family issues

Kitchen Manager

Tudors Biscuit World
06.2004 - 06.2015
  • Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Checked and tested foods to verify quality and temperature.
  • Maximized quality assurance by completing frequent line checks.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Worked well in a team setting, providing support and guidance.
  • Done Paperwork after closing
  • Opened store on time for our early customers and closed store making sure it was ready for the next day
  • Done the nightly deposits

Education

High School Diploma -

Wayne HS/Marshall Community College
Wayne/Huntington WV
06.2002

Skills

  • Equipment Condition Evaluations
  • New Employee Recruitment
  • Supply Ordering
  • Event Coordination
  • Inventory Coordination
  • Kitchen equipment operation and maintenance
  • Team Collaboration and Leadership
  • Food production management
  • POS Terminal Operation
  • Recipe creation
  • Inventory Management
  • Food plating and presentation
  • Staff Management
  • Coaching and Mentoring
  • ServSafe Food Manager
  • Food Preparation
  • High-volume dining
  • Scheduling Staff
  • Food Safety Compliance
  • Budget Management
  • Purchasing
  • Sanitation Standards
  • ServeSafe Manager
  • Food Safety
  • Team Leadership
  • Staff Supervision
  • Quality Control
  • Relationship Building
  • Kitchen Equipment Maintenance
  • Workflow Planning
  • First aid knowledge
  • ServSafe Certification
  • Reliable and Responsible
  • Sales Promotion
  • Cost controls
  • Front of House Management
  • Shift Scheduling
  • Waste Reduction
  • Sales Projections
  • Order Accuracy
  • Kitchen Management
  • Staff Coaching
  • Goal Setting
  • Ordering Supplies

Certification

Survsafe Management certificate

and Many years in the food industruy

Timeline

Assistant Manager

Little Caesars Pizza
05.2022 - 12.2022

Kitchen Manager/Supervisor

Marshall-Harless Hall Sedexo
01.2022 - 02.2024

Assistant Manager

Fun City
03.2021 - 03.2022

Kitchen Manager/Supervisor of Operations

Stats Bar And Grill
11.2019 - 09.2021

Lead/Trainer Assistant

Papa John's Pizza
04.2019 - 10.2020

Kitchen Manager

Tudors Biscuit World
06.2004 - 06.2015

High School Diploma -

Wayne HS/Marshall Community College

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Amelia Robertson