Amelia Rodriguez

Work History

Hugh Oconnors

11.2021 - Current

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Boosted bar profitability by writing new bar program while mentoring team members on routine procedures and productivity strategies.
Served high customer volumes during special events, nights, and weekends.
Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

YardHouse Darden Restaurants

05.2021 - 11.2021

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Grand Lux Cafe

01.2018 - 05.2021

Managed high volume dining periods with effective time management and strong multitasking abilities.
Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Cultivated warm relationships with regular customers.
Oversaw daily operations of service team, delegated tasks, and trained all new FOH staff.
Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.