Amelia Sagadin
New Berlin,WI
Summary
Proven leader in enhancing customer experience and boosting sales, demonstrated at OAW Ethic Indoor Sports Complex. Expert in customer engagement and critical thinking, I led teams to exceed performance goals through innovative strategies and exceptional service. Achieved significant improvements in operational efficiency and customer satisfaction, embodying reliability and effective communication. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
4
4
years of professional experience
Work History
Assistant Cafe Manager
OAW Ethic Indoor Sports Complex
03.2021 - Current
- Managed daily cafe operations for smooth workflow and increased productivity.
- Trained new employees on company policies and procedures to maintain a high level of performance.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and implemented strategies to promote cafe products and increase sales.
- Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs needed.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Trainer
IB26
06.2022 - 08.2024
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Adopted soccer strategies and tactics to maximize team potential.
- Evaluated players' performance and provided constructive feedback to improve abilities.
- Built positive, productive training environments fostering team unity and camaraderie.
- Collaborated with other coaches to share best practices and continuously improve overall program effectiveness.
- Coordinated game and practice schedules within rigid training timeframes.
- Increased player skills development by focusing on individual strengths and weaknesses through targeted drills.
- Promoted sportsmanship values among players by emphasizing respect for opponents, officials, teammates, coaches, and themselves throughout each season.
- Improved player behavior through modeling and disciplinary interventions.
- Implemented injury prevention strategies, including proper warm-up routines and strength conditioning programs.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Developed and delivered effective and engaging coaching sessions to improve performance.
Concessions Manager
VFW 5716
05.2021 - 08.2024
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Implemented effective cash handling procedures, minimizing discrepancies and improving overall financial accountability.
- Ensured compliance with all local health regulations, passing inspections consistently without any violations or penalties.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Coordinated concession team, food preparation, and storeroom operations.
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
New Berlin West High School
18695 W Cleveland Ave, New Berlin, WI 53146 06-2024
Skills
- Customer engagement
- Customer experience management
- Continuous improvement
- Excellent communication
- Sales tracking
- Critical thinking
- Teamwork and collaboration
- Problem-solving
Languages
Spanish
Full Professional
Timeline
Trainer
IB26
06.2022 - 08.2024
Concessions Manager
VFW 5716
05.2021 - 08.2024
Assistant Cafe Manager
OAW Ethic Indoor Sports Complex
03.2021 - Current
High School Diploma -
New Berlin West High School
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