AMELIA SCHAFFER
Walla Walla ,WA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Teachers Assistant
Walla Walla University
09.2024 - Current
- Worked with professor to monitor class schedule and take attendance.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Administrative Assistant
Walla Walla University
03.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Gained strong understanding of various methods for cataloging books and other materials.
Customer Service Representative
Walla Walla University Residence Halls
09.2021 - 09.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Resident Assistant
Walla Walla University Residence Halls
09.2023 - 06.2024
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
Manager
McDonalds
08.2020 - 04.2024
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Student Cafeteria Supervisor
Sodexo
03.2022 - 06.2023
- Enhanced customer satisfaction by ensuring efficient cafeteria operations and maintaining a clean and welcoming environment.
- Established clear expectations for behavior within supervised spaces leading to an increase in quality interactions amongst peers.
- Developed strong relationships with staff, promoting trust and open dialogue about their needs and concerns.
Education
Bachelor of Science - Psychology
Walla Walla University
College Place, WA06-2025
Skills
- Leadership
- Organization
- Problem-solving
- Customer service
- Grading Work
- Progress Reporting
- Positive Attitude
- Computer Skills
- Documentation skills
- Employee Training
Timeline
Teachers Assistant
Walla Walla University
09.2024 - Current
Administrative Assistant
Walla Walla University
03.2024 - Current
Resident Assistant
Walla Walla University Residence Halls
09.2023 - 06.2024
Student Cafeteria Supervisor
Sodexo
03.2022 - 06.2023
Customer Service Representative
Walla Walla University Residence Halls
09.2021 - 09.2024
Manager
McDonalds
08.2020 - 04.2024
Bachelor of Science - Psychology
Walla Walla University
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