Amelia Schneider
Winter Park,FL
Summary
Results-driven Implementation and Client Success Professional with expertise in Hospitality Technology, specializing in hotel onboarding, system implementations, and platform migrations. Proficient in project management methodologies, ensuring effective coordination of cross-functional teams and delivering impactful client training. Committed to on-time project delivery and enhancing customer satisfaction across global hotel portfolios. Recognized for improving operational efficiency and elevating client experiences.
Overview
26
26
years of professional experience
Work History
Implementation Project Specialist, GMS
Amadeus
09.2019 - 01.2025
- Ensured successful project delivery through effective application of management methodologies.
- Facilitated seamless onboarding of hotel clients to Amadeus GMS platform.
- Coordinated internal teams and external partners to maintain project timelines.
- Conducted client training to enhance understanding of product features and workflows.
- Analyzed information to make recommendations for improvement and decision support.
Associate General Project Manager
Sabre Corporation
11.2016 - 11.2018
- Successfully managed on-boarding processes for new hotels and chains into SHS products.
- Oversaw the implementation of additional SHS solutions for existing hotel accounts to enhance service.
- Cultivated and maintained strong customer relationships to ensure satisfaction and loyalty.
- Provided clear instructions and training to customers, facilitating understanding of processes and products.
- Addressed customer inquiries promptly, reinforcing trust and confidence in SHS offerings.
- Collaborated with cross-functional teams to ensure seamless integration of services for new clients.
Associate Tier 2 Customer Resolution
Sabre Corporation
10.2011 - 11.2016
- Ensured seamless platform integration during InnLink to Sabre migration projects.
- Strengthened system adoption by training hotels on the SynXis CR platform.
- Provided first-level support for global hotel clients' product service requests.
- Troubleshot reported issues and analyzed log files before escalating concerns.
- Facilitated client connections with online travel agencies, specializing in Booking.com and Expedia.
Customer Service Representative, Hospitality and Tourism Division
Vistar, A PFG Corporation
12.2008 - 09.2011
- Cultivated strong customer relationships, ensuring seamless client transfer to Vistar Corporation.
- Facilitated order creation and resolved delivery issues for client satisfaction.
- Developed comprehensive training materials and documentation for various programs.
- Optimized delivery routes across America, enhancing logistics efficiency and communication.
- Managed logistics coordination, delivering accurate time estimates to customers.
Supervisor, GHD Services
Trust International
07.1999 - 09.2008
- During the almost 10 years of my first employment with Trust International I went through multiple positions and engaging challenges.
- Supervisor, Global Distribution Services (2y / Aug06-Sep08) implemented and maintained shift schedules, attendance records, and conducted yearly performance reviews for the department. Conducted workload distribution of daily tasks and special projects. Ensured contracted service levels. Critiqued customer service calls. Implemented employee motivation programs.
- Account Coordinator (7m / Feb06-Aug06) The Primary point of contact for multiple TRUST Clients GDS specific issues. Developed and maintained client relationships utilizing various communication channels. Delivered commitments on-schedule and at high quality. Troubleshooted booking problems and discrepancy reports. Received and processed new negotiated rates. Maintained Securities (PCC's) information for negotiated rates in all 4 GDS systems. Updated and distributed information to the GDS Data Agents.
- Operations Lead Agent (2y / May 04-Apr06) Coordinated team of 12 agents in the maintenance of the Orbitz.com and Lodging.com Extranet Databases. Established task processes and created training manuals. Tracked and Reported team metrics and volumes. Trained hotels in Orbitz.com Extranet database. Developed and facilitated multi-departmental international communications.
- HOD Coordinator (2y / 11m July01-May04) Special projects included conducted process optimization, developed automated processes, and assisted with the Beta Testing of a program for the updating and distribution of hotel descriptive text information to multiple systems.
- GDS Data Agent (2y / July99-Jun01) Responsible for updating rate and inventory data into the Worldspan GDS system. Specialized in entering hotel descriptive text updates. I specialized as a dedicated New Hotel Build and Property Description Management Agent.
Education
High School Diploma -
University High School
Orlando05.1999
Skills
- Project Management & Implementation
- Hospitality Technology Solutions
- Hotel Client Onboarding
- System Integration & Platform Migration
- Client Training & Enablement
- Technical Support & Troubleshooting
- Cross-Functional Coordination
- Process Optimization & Documentation
- Documentation management
- Scope definition
- Customer relationship management
- Workflow Analysis
Timeline
Implementation Project Specialist, GMS
Amadeus
09.2019 - 01.2025
Associate General Project Manager
Sabre Corporation
11.2016 - 11.2018
Associate Tier 2 Customer Resolution
Sabre Corporation
10.2011 - 11.2016
Customer Service Representative, Hospitality and Tourism Division
Vistar, A PFG Corporation
12.2008 - 09.2011
Supervisor, GHD Services
Trust International
07.1999 - 09.2008
High School Diploma -
University High School