Dynamic leader with extensive experience driving high-volume retail success through effective communication, excellent customer relations, and staff development. Proven track record in operational excellence and strategic adaptation, enhancing team performance and ensuring compliance. Committed to making meaningful contributions and advancing organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Team Lead
Meijer
04.2022 - Current
Leadership & Team Development - Managed, coached, and inspired a team of 60+ front end associates, fostering a high-performance culture and driving exceptional customer service.
Store Operations and Oversight - Trained as Store Director in Charge, responsible for full-store operations, decision-making, and leadership during key business hours.
Succession Planning and Talent Development - Identified, mentored, and developed future leaders, enhancing team capabilities and ensuring long-term organizational success.
Operational Excellence - Coordinated to improve efficiency, minimize shrink, and uphold corporate compliance standards in a high-volume retail environment
Customer Experience and Problem Resolution - Led front-end service strategies, resolved escalations, and maintained a seamless shopping experience to drive customer satisfaction.
.
Owner and Manager
Skunk Creek Trapping Supply & M & C Gun Shop
06.2007 - 07.2024
Business Operations and Leadership - Directed all facets of business management, including sales, procurement, marketing, and customer service, while working closely with co-owners to drive growth and profitability.
Strategic Adaptation and Revenue Protection - Spearheaded a transition to online sales and appointment-only model, ensuring business continuity and financial stability during market disruptions caused by the pandemic.
Regulatory Compliance and Risk Management - Ensured strict adherence to federal, state, and local firearm regulations, maintaining meticulous records and upholding industry best practices.
Inventory and Supply Chain Management - Optimized stock levels, vendor relations, and product selection to balance customer demand and operational efficiency.
Financial Oversight and Profitability - Managed budgeting, pricing strategies, and cost controls to sustain profitability in a competitive market.
Education
Business & Retail Management Certificate Program
Grand Rapids Community College
Grand Rapids, MI
Skills
High-Volume Retail Leadership
Effective Customer Relations
Staff development & Leadership
Efficient Time Management
Certification
SafeMark Food Safety Certified - through October 2027
CPR & First Aid Certified - Red Cross - through July 2026