Amelia Silva

• Reduced lead times for critical aviation parts by establishing strategic relationships with suppliers and expediting orders as needed.
• Collaborated with maintenance teams to identify required parts and expedite their delivery, minimizing aircraft downtime.
• Negotiated favorable pricing agreements with vendors, contributing to cost savings for the organization.
• Implemented an effective organization system for physical inventory storage, allowing for quick retrieval of requested items.
• Ensured compliance with regulatory requirements by meticulously maintaining documentation related to parts acquisition, storage, and distribution.
• Managed the disposal of obsolete or damaged aviation parts in accordance with environmental regulations and company policies.
• Interacted with guests in friendly and knowledgeable way.

Aviation Maintenance Technician

• Collaborated with fellow technicians to complete complex repairs swiftly and accurately.
• Kept up-to-date with industry best practices through continuous professional development and training courses.
• Enhanced aircraft safety by performing thorough inspections and routine maintenance tasks.
• Maintained detailed records of all maintenance work completed, ensuring regulatory compliance and easy reference for future repairs.
• Consistently met deadlines for scheduled aircraft inspections, avoiding costly delays or cancellations due to maintenance requirements.
• Maintained a high level of customer satisfaction by addressing concerns promptly and professionally, ensuring aircraft were returned to service in a timely manner.
• Calculated aircraft weight and balance, performance and fuel requirements.
• Ensured optimal performance of aircraft components by conducting meticulous tests after repair or replacement.
• Assisted in the successful completion of heavy maintenance checks on various aircraft types.
• Improved team efficiency through clear communication and effective task delegation during maintenance projects.
• Supported hangar organization efforts, maintaining a safe and efficient work environment for all technicians on the team.
• Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
• Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.

• Responsible for supporting the operations of a distribution center, such as assisting the manufacturing process, labeling merchandise, packaging items, and storing products to the appropriate category shelves
• Focused on organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
• Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
• Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
• Helped train new employees in safe practices and warehouse procedures.

• Scheduled and helped complete general maintenance, major repairs, and remodeling or construction projects for residential properties
• Maintained a clean and safe work area
• Assisted in demo and remodel of kitchen and bathrooms
• Extremely proficient in all manner of power and manual tools
• Assisted in installing flooring, electrical, and plumbing
• Efficient in concrete construction and carpentry
• Maintained records.
• Supported cost management efforts by tracking expenses, gathering quotes from suppliers, and helping with budget adjustments as needed.
• Enhanced client satisfaction with timely completion of projects through effective communication and collaboration.
• Assisted in the development of accurate estimates for clients based on detailed analysis of project scope and materials needed for completion.

• Processed, packaged, and shipped orders accurately
• Ensured that stocks and inventory were well-organized and maintained
• Examined and inspected products for defects and damages
• Received, unloaded, and arranged inventory items appropriately
• Actively participated and contributed ideas on ways to improve and/or optimize warehousing procedures
• Offloaded delivery trucks that transport goods and/or merchandise into the warehouse.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Assisted customers with a warm and professional attitude
• Handled emails, inbound calls, and outbound calls
• Assisted customers with questions
• Filed claims for the customers warranty
• Managed customer accounts while abiding by all rules and regulations directed by the company.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Worked independently to pull orders in a timely manner for scheduled truck pick up time
• Operated forklift to load/and complete orders
• Communicated efficiently with team leads and managers when needed to work with their department
• Pulled items from the shelves based on number, size, color, quantity, and quality requirements
• Ensured the orders are accurate to order ticket
• Staged items correctly for delivery.
• Actively participated in team meetings and training sessions, providing valuable input on ways to improve operational processes and enhance overall team performance.
• Achieved company KPIs and objectives by consistently meeting or exceeding personal performance targets while maintaining a high level of customer satisfaction.

• Provided child care services
• Helped children with personal hygiene
• Helped children with homework, prepared snacks, and maintained the activity areas clean and sanitized
• Scheduled and managed children's medication they received while under supervision.
• Developed engaging age-appropriate activities to stimulate cognitive, social, emotional, and physical development in children.