Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amelia Skinner

Lowell ,MA

Summary

Dynamic and dedicated professional with extensive experience at Tempus Unlimited, specializing in personalized care and patient advocacy. Proven ability to enhance patient outcomes through effective communication and behavioral management. Skilled in daily living assistance and customer service, consistently improving satisfaction and operational efficiency in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

PCA

Tempus Unlimited
Dorchester, MA
01.2024 - 01.2026
  • Supported patients in daily living tasks to enhance overall well-being and security.
  • Tracked vital signs and relayed significant changes to healthcare personnel to ensure patient safety.
  • Collaborated with medical teams to design tailored care plans aimed at improving patient health results.
  • Developed and implemented training programs to enhance new staff proficiency in patient care protocols and best practices.
  • Promoted patient needs to uphold dignity and respect throughout all engagements.
  • Performed comprehensive evaluations of patient requirements, modifying care plans to optimize quality of life outcomes.
  • Supported patients in daily living tasks to promote autonomy and improve quality of life.
  • Maintained a hygienic and secure environment to protect patients from infections and accidents.
  • Responded to patient assistance inquiries, evaluating needs to deliver effective support solutions.
  • Established rapport with patients' families to collaboratively address concerns and provide timely progress information.
  • Conducted vital sign assessments to ensure timely reporting of patient condition changes to medical professionals.
  • Engaged with multidisciplinary healthcare teams to formulate personalized care plans aimed at enhancing patient well-being.
  • Supported patient well-being by assisting with personal tasks to ensure comfort and independence.
  • Delivered essential respite care services to family caregivers, supporting their need for rest and maintaining the health of their dependents.
  • Implemented rigorous cleaning protocols to maintain a safe and welcoming environment for patients.
  • Supported patients with limited mobility in executing essential tasks to enhance quality of life.
  • Implemented rigorous cleaning and sterilization procedures to ensure equipment safety and compliance.
  • Guided patients through range of motion exercises aimed at preventing functional decline during care.
  • Coordinated safe and timely transportation of patients to ensure seamless appointment flow.

Manager

Dunkin Donuts Baskin Robins
07.2018 - 01.2023
  • Directed management of four stores in Tewksbury area, ensuring operational efficiency from 2018 to 2023.
  • Conducted team meetings to communicate strategic goals and foster a culture of accountability.
  • Cultivated a motivated workforce to drive productivity and foster engagement in daily tasks.
  • Managed multiple responsibilities to ensure timely completion of projects.
  • Fostered a secure and orderly atmosphere to enhance employee productivity and patron satisfaction.
  • Enhanced customer satisfaction through effective dispute resolution and commitment to high-quality service delivery.
  • Managed inventory control systems to ensure efficient stock levels and reduce excess waste.
  • Implemented comprehensive training programs and revised service protocols to elevate customer satisfaction levels.
  • Facilitated implementation of process enhancements to elevate overall operational performance.
  • Drove waste minimization efforts and pursued revenue enhancement strategies to ensure departmental alignment with sales and profitability goals.
  • Conducted daily cash counts to maintain financial integrity and support operational efficiency.
  • Led project planning efforts for next week's sales activities. Coordinated with cross-functional teams to align objectives and deliverables. Oversaw project timelines to maintain focus on strategic goals.
  • Oversaw inventory management processes to support operational efficiency.
  • Oversaw payroll operations to guarantee timely and precise compensation for all employees. Collaborated with HR to streamline payroll processes and enhance employee satisfaction. Managed payroll audits to ensure compliance with regulations and company policies.

Assistant Manager

Dunkin' Donuts
Lowell Ma
2015 - 06.2018

Demonstrated leadership progression from crew member to shift leader, leading to assistant manager position focused on operational efficiency.

Education

GED - Ged

Middlesex County College
Edison, NJ
04.2007

Skills

Team leader

Customer Service Manager

People person

Sales management

Emotional support

Basic life support

Home care taker

PCA

Timeline

PCA

Tempus Unlimited
01.2024 - 01.2026

Manager

Dunkin Donuts Baskin Robins
07.2018 - 01.2023

Assistant Manager

Dunkin' Donuts
2015 - 06.2018

GED - Ged

Middlesex County College
Amelia Skinner