Amelia Smith
Charlotte,NC
Summary
A hardworking employee with customer service , multitasking, and time management abilities. Devoted to giving every customer and student a positive and memorable experience.Impeccable communicator possessing ethical decision-making abilities. Resourceful and personable with excellent multitasking abilities. Collaborative worker offering strong analytical and problem-solving abilities with a high attention to detail. Self-directed work-study student motivated to apply education and experience in a job role. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Summer School Counselor
Triumph Missionary
Washington, NC
06.2023 - Current
- Created an environment that was safe, supportive, and conducive to learning for all students.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Established collaborative relationships with parents and guardians in order to provide effective care for their children.
- Assisted in the preparation of nutritious snacks and meals for children attending before and after school care program.
- Provided a safe, nurturing environment for children during their stay at the facility.
Red Ventures
Intern
Charlotte Nc, NC
06.2022 - 07.2022
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked on developing Data management.
- Learned required tasks quickly to maximize performance.
- Upheld high standards of productivity and quality in operations.
- team building
- created status reports on operational activities.
Crew Team Member
Real Cinemas
Greenville, NC
09.2019 - 05.2022
- Assisted customers with orders and inquiries.
- Organized stockroom shelves to maximize space efficiency.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Greeted customers in a friendly manner upon entering the store.
- Restocked items on shelves as needed.
- Operated cash register accurately and efficiently.
- Provided excellent customer service at all times.
Call Center Customer Service Representative
Focus Services Inc.
Greenville, NC
02.2020 - 04.2020
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Provided customers with product and service information.
- Resolved customer issues in a timely manner.
- Identified potential opportunities for upselling products or services to customers.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Adhered to all company policies and procedures related to customer service.
Education
High School Diploma -
North Pitt High School
Bethel, NC05.2020
Social Work
Johnson C Smith University
Charlotte, NCSkills
- Reading Comprehension
- Educational Feedback
- Learning Techniques
- Skills Development
- Staff Collaboration
- Creative Thinking
- Computer Skills
- Self-Motivated
- Telephone Etiquette
- Verbal and written Communication
- Teamwork and Collaboration
- Multitasking and Organization
- Creative and Resourceful
- Customer Service
Timeline
Summer School Counselor
Triumph Missionary
06.2023 - Current
Red Ventures
Intern
06.2022 - 07.2022
Call Center Customer Service Representative
Focus Services Inc.
02.2020 - 04.2020
Crew Team Member
Real Cinemas
09.2019 - 05.2022
High School Diploma -
North Pitt High School
Social Work
Johnson C Smith University