Amelia Smith
Sandpoint,ID
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Leasing Agent
Sandpoint Property Management, Inc
02.2023 - Current
- Invited prospects to fill out applications.
- Toured property with prospective tenants.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Recruited new residents through website advertising and marketing.
- Used Rent Manager and Lease Track to keep record of transactions, rental applications, and tenant and property information.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Kept meticulous records of correspondence between management and tenants.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Front Counter
Joels Mexican Food
08.2020 - 02.2023
- Efficient Order Management: Processed walk-in and phone orders with accuracy and speed, ensuring seamless customer experiences in a fast-paced environment.
- Customer Service Excellence: Handled customer concerns, including order errors, with professionalism and empathy, consistently achieving positive resolutions and customer satisfaction.
- Employee Training and Development: Trained new employees on operational procedures and customer service standards, enhancing team performance and service quality.
- Conflict Resolution: Mediated conflicts between employees and customers, stepping in as needed to de-escalate situations and ensure a harmonious workplace.
Education
High School Diploma -
Black Mountain Academy
Sandpoint, ID Course Certification - Marketing Science
Gonzaga University
Spokane, WA03-2025
Skills
- Business processes and procedures
- Fair housing policies
- Lease oversight
- Business partnerships
- Tenant screening
- Administrative support
- Move-in coordination
- Record keeping
- Training and mentoring
- Social media marketing
- Property management
- Telephone and email etiquette
- Landlord relations
- Contract negotiation
Timeline
Leasing Agent
Sandpoint Property Management, Inc
02.2023 - Current
Front Counter
Joels Mexican Food
08.2020 - 02.2023
High School Diploma -
Black Mountain Academy
Course Certification - Marketing Science
Gonzaga University