Summary
Overview
Work History
Education
Skills
References
Timeline
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Amelia Starnes

Pahoa,HI

Summary

Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Parts Department Assistant Manager

Kamaaina Motors
06.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Service Department Supervisor

Kamaaina Motors
04.2018 - 06.2023
  • Collaborated with other departments for seamless integration of services and improved overall customer experience.
  • Reduced response time for incoming inquiries by improving communication channels between the service department and customers.
  • Assessed technician skills regularly to ensure optimal performance levels that met or exceeded company standards.
  • Coordinated warranty claims processing efficiently to minimize downtime for customers awaiting repairs or replacements.
  • Improved customer satisfaction by addressing and resolving service issues in a timely manner.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics team members.
  • Implemented data-driven strategies to optimize appointment scheduling processes, resulting in improved operations efficiency.

Warranty Administrator

Kamaaina Nissan / Kamaaina Motors
09.2008 - 04.2018
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

High School Diploma -

Hilo High School
Hilo, Hawaii
05.1998

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Team Leadership
  • Computer Skills
  • Work Planning and Prioritization
  • Professional and Courteous

References

References:


Derrik Imai 808-938-7350

Parts manager, Kamaaina Motors


Jannine Harrington 808-960-7312

Office Adminstrator Manager, Kamaaina Motors


Melissa Rapoza 808-896-8687

Accounts Receivable Clerk, Kamaaina Motors

Timeline

Parts Department Assistant Manager

Kamaaina Motors
06.2023 - Current

Service Department Supervisor

Kamaaina Motors
04.2018 - 06.2023

Warranty Administrator

Kamaaina Nissan / Kamaaina Motors
09.2008 - 04.2018

High School Diploma -

Hilo High School

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Amelia Starnes