Amelia Steward
Summary
Dynamic and organized professional with extensive experience as a Receptionist at Total Health, excelling in front desk operations and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and meticulous documentation. Proficient in Microsoft Office, demonstrating strong attention to detail and a professional demeanor in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Total Health
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
Receptionist
The Beauty Pharm
06.2023 - 08.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
Manager
Flips Snow Cone Stand
05.2018 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma -
Owasso High School
Owasso, OK05-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Professional demeanor
- Documentation and reporting
- Phone etiquette
- Attention to detail
- Microsoft office
- Computer proficiency
- Conflict resolution
- Front desk operations
Certification
Cpr
Timeline
Receptionist
Total Health
08.2023 - Current
Receptionist
The Beauty Pharm
06.2023 - 08.2023
Manager
Flips Snow Cone Stand
05.2018 - 08.2023
High School Diploma -
Owasso High School
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