Amelia Strand
East Orange,NJ
Overview
13
13
years of professional experience
Work History
CSR, Sales
Midas Automotive
04.2024 - Current
- Managed high volume of inbound calls while maintaining a professional demeanor under pressure.
- Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.
- Utilized CRM tools effectively to track customer interactions and maintain accurate records.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organizing strategies.
Assistant Service Manager
Pep Boys Automotive
05.2022 - 04.2024
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
Customer Service Representative
Walmart
01.2020 - 04.2022
- Respond to customer complaints and questions
- Handle issues of return, exchange, and refund
- Handle all money order and money transfer request
- Answer all phone calls and transfer them to the right department.
Driver
Enterprise
09.2016 - 01.2020
- Bring cars back and forth from various lots back to the airport
- Deliver customers their rentals personally to them
- Organize travel route and ensure vehicle paperwork is accurate
- Follow all traffic and safety rules.
Guest Services
Convergys
03.2011 - 07.2016
- Handle questions via phone addressing billing, upgrades or troubleshooting issues for DirectTV
- Report/escalating issues through the appropriate channels
- Communicate effectively with the customer and my team
- Resolve the customers issue professionally and in a timely manner.
Education
Bachelor's Degree - Computer Science
Valdosta State University
Valdosta, GA06.2014
High School Diploma -
Essex County Vocational Bloomfield Tech
Bloomfield, NJ06.2009
Skills
- 45 wpm
- Possess excellent communication and presentation skills
- Proficiency in MS Office (Word, Excel, PowerPoint, Access)
- Time Management
- Web and Tech savvy, require little to no training
Timeline
CSR, Sales
Midas Automotive
04.2024 - Current
Assistant Service Manager
Pep Boys Automotive
05.2022 - 04.2024
Customer Service Representative
Walmart
01.2020 - 04.2022
Driver
Enterprise
09.2016 - 01.2020
Guest Services
Convergys
03.2011 - 07.2016
Bachelor's Degree - Computer Science
Valdosta State University
High School Diploma -
Essex County Vocational Bloomfield Tech