Overview
Work History
Education
Skills
Timeline
Generic

Amelia Strand

East Orange,NJ

Overview

13
13
years of professional experience

Work History

CSR, Sales

Midas Automotive
04.2024 - Current
  • Managed high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.
  • Utilized CRM tools effectively to track customer interactions and maintain accurate records.
  • Informed customers of promotions to increase sales productivity and volume.
  • Trained new employees on customer service, money handling and organizing strategies.

Assistant Service Manager

Pep Boys Automotive
05.2022 - 04.2024
  • Met with customers to discuss service needs and offer available solutions.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Coordinated schedules and assigned work orders to maximize productivity within the service department.
  • Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.

Customer Service Representative

Walmart
01.2020 - 04.2022
  • Respond to customer complaints and questions
  • Handle issues of return, exchange, and refund
  • Handle all money order and money transfer request
  • Answer all phone calls and transfer them to the right department.

Driver

Enterprise
09.2016 - 01.2020
  • Bring cars back and forth from various lots back to the airport
  • Deliver customers their rentals personally to them
  • Organize travel route and ensure vehicle paperwork is accurate
  • Follow all traffic and safety rules.

Guest Services

Convergys
03.2011 - 07.2016
  • Handle questions via phone addressing billing, upgrades or troubleshooting issues for DirectTV
  • Report/escalating issues through the appropriate channels
  • Communicate effectively with the customer and my team
  • Resolve the customers issue professionally and in a timely manner.

Education

Bachelor's Degree - Computer Science

Valdosta State University
Valdosta, GA
06.2014

High School Diploma -

Essex County Vocational Bloomfield Tech
Bloomfield, NJ
06.2009

Skills

    • 45 wpm
    • Possess excellent communication and presentation skills
    • Proficiency in MS Office (Word, Excel, PowerPoint, Access)
      • Time Management
      • Web and Tech savvy, require little to no training

Timeline

CSR, Sales

Midas Automotive
04.2024 - Current

Assistant Service Manager

Pep Boys Automotive
05.2022 - 04.2024

Customer Service Representative

Walmart
01.2020 - 04.2022

Driver

Enterprise
09.2016 - 01.2020

Guest Services

Convergys
03.2011 - 07.2016

Bachelor's Degree - Computer Science

Valdosta State University

High School Diploma -

Essex County Vocational Bloomfield Tech
Amelia Strand