Amelia Suzanne Brooks
Franklin,Massachusetts
Summary
Dynamic leader with a proven track record of delivering cultural transformation in lockstep with strategic goals in global healthcare settings. Expert in embedding values and fostering trust, I developed actionable frameworks that empower executives to drive culture change, and create personal accountability for culture in all employees. Passionate about delivering impactful coaching, I’ve educated over 4,000 leaders, enhancing organizational performance, driving improvement and shifting cultures.
Overview
12
12
years of professional experience
Work History
Vice President
Kaufman Hall/Vizient Inc
09.2022 - Current
- Modeled culture through behavior in every interaction, internal and external; continually sought feedback, created safe space for dialogue and actioned changes in personal, team and department culture as a result.
- Drove strategic integration, cultural transformation, and executive leadership development across major healthcare acquisitions and transformation initiatives.
- Managed the successful integration of Safe & Reliable Healthcare into Vizient Inc. following its 2022 acquisition, and again played a key role in integrating Kaufman Hall after its acquisition in 2024—aligning teams, products, and intellectual capital to strengthen Vizient’s strategic offerings.
- Developed and operationalized a culture integration strategy, positioning organizational culture as a central lever for success in complex transformation and change efforts.
- Advised and supported large-scale transformation programs for major health systems, ensuring alignment across multidisciplinary workstreams to achieve sustainable, high-impact outcomes.
- Delivered high-level executive education and coaching through the High Reliability Academy, including bespoke sessions for CEO networks and leadership teams of leading health systems.
- Authored and led the launch of a new global Framework for High Reliability Healthcare, synthesizing emerging international best practices and insights from frontline implementation.
- Delivered Academy programming internally to Vizient’s Consulting Business Unit leadership, embedding high reliability principles across the organization’s advisory operations.
Chief Knowledge & Innovation Officer
Safe & Reliable Healthcare
01.2020 - 08.2022
- Led the development of a framework that directly connected culture with all others aspects of business, and launched a new strategic product line to drive transformational leadership in healthcare.
- Designed and published a comprehensive High Reliability for Healthcare framework, integrating the essential skills, behaviors, and activities required to improve clinical, cultural, and operational outcomes.
- Successfully created countless executive teams with meaningful and sustainable ownership of culture in their organizations.
- Founded and taught in the High Reliability Academy, an immersive learning experience for healthcare executives, focused on transformational leadership and system improvement.
- Delivered teaching and coaching through the Academy to over 4,000 executive and senior leaders, largely focused on culture.
- Served as a trusted advisor to executive teams during major transformation efforts, offering strategic coaching and support throughout the change lifecycle.
- Built and led a high-performing team to drive innovation and knowledge development.
- Served as a Company Officer, contributing to strategic decision-making across financial, operational, client-facing, and internal domains.
Senior Director
Institute for Healthcare Improvement
Boston, USA
01.2016 - 12.2019
- Led content innovation, education, partnerships, and strategy to advance global patient safety and healthcare improvement.
- Created and evolved theory and tools, including a leadership behaviours framework, revised just culture models, and the next iteration of IHI’s safety content.
- Core faculty for IHI’s global programs, educating over 500 professionals annually. Co-developed the widely used Patient Safety Essentials Toolkit. Pioneered a development pathway for external faculty, ensuring continued excellence and engagement.
- Regular presenter at major international conferences (IHI Forums in Europe, Asia, and the Middle East), delivering keynote sessions to audiences of 3,000+, interactive workshops, and hosting high-level networking events.
- Designed and led multi-year ($1.5M) and short-term ($300K) global partnerships, delivering tailored improvement interventions, leadership development, and sustainable QI infrastructure.
- Founded and led the Health Improvement Alliance Europe, a senior leadership network spanning 34 organizations in 11 countries focused on shared learning and system transformation.
- Built trusted relationships that matured into major partnerships and business opportunities.
- Invested in team and faculty development, coaching individuals into more senior roles and fostering a strong, values-driven culture of professional growth.
- Played a key role in shaping and executing IHI’s strategic direction in patient safety and European operations.
Programme Manager
South West Academic Health Science Network
Exeter, UK
11.2013 - 12.2015
- Led the South West Patient Safety & Quality Improvement Program covering a population of 2.2 million patients across all sectors of healthcare.
- Directed the design and delivery of a five-year NHS England initiative, worked closely with clinical and patient partners to build capacity, capability, and a strong culture of improvement.
- Required high-level strategic leadership, stakeholder engagement, and implementation skills.
Education
MSc with Distinction - Leadership & Improvement
Hult International Business School
Ashridge, UK06.2019
Executive Patient Safety Development Program, Improvement Coach Program, Accelerated Safety Program -
Institute for Healthcare Improvement
Boston, MA12.2018
Human Factors Masterclass, Human Factors Train the Trainer Program -
Terema
London, UK12.2015
Patient Safety Leadership Program, Measurement for Improvement Program -
NHS Leadership Institute
London, UK12.2015
BA - English Literature & Foundational Law
University of Plymouth
Plymouth, UK06.2003
Skills
- Grounding values and culture in everyday behaviors
- Activating leaders and executives to own culture change
- Leading real-world cultural change
- Delivering teaching and coaching linked to results
- Bringing values to life, not lanyards
- Developing accessible, actionable framework to drive lasting change
- Embedding curiosity, listening and dialogue hearts, minds and processes of large organizations
- Building and keeping trust at all levels
Timeline
Vice President
Kaufman Hall/Vizient Inc
09.2022 - Current
Chief Knowledge & Innovation Officer
Safe & Reliable Healthcare
01.2020 - 08.2022
Senior Director
Institute for Healthcare Improvement
01.2016 - 12.2019
Programme Manager
South West Academic Health Science Network
11.2013 - 12.2015
MSc with Distinction - Leadership & Improvement
Hult International Business School
Executive Patient Safety Development Program, Improvement Coach Program, Accelerated Safety Program -
Institute for Healthcare Improvement
Human Factors Masterclass, Human Factors Train the Trainer Program -
Terema
Patient Safety Leadership Program, Measurement for Improvement Program -
NHS Leadership Institute
BA - English Literature & Foundational Law
University of Plymouth