Summary
Overview
Work History
Education
Skills
Timeline
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Amelia Tagaloa

Mesquite

Summary

Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Offering abilities in teamwork and critical thinking to enhance operational efficiency across various fields.

Overview

10
10
years of professional experience

Work History

Escrow Assistant

Metro National Title
02.2025 - Current
  • Facilitated the preparation and review of closing documents to ensure compliance with state and federal regulations.
  • Coordinated communication between buyers, sellers, and real estate agents to streamline transaction processes.
  • Maintained accurate records of escrow accounts and disbursements utilizing industry-standard software systems.
  • Utilized problem-solving skills to resolve complex issues that arose during the course of an escrow transaction.
  • Managed communication with customers throughout the entire escrow process.
  • Demonstrated excellent customer service skills while assisting clients with their escrow needs.
  • Maintained accurate records of all escrow activities including deposits, disbursements and accounting information.
  • Prepared documents necessary for recording at county recorder offices.
  • Reviewed closing instructions from lenders ensuring compliance with applicable regulations.

Escrow Assistant

Fidelity National Title Insurance Company
02.2024 - 11.2024
  • Ensure escrow accuracy, fostering client trust and satisfaction.
  • Streamline document processes for faster closings.
  • Manage client communications, improving response times.
  • Resolve discrepancies to maintain financial integrity.
  • Collaborate with team to enhance processes and efficiency.
  • Utilize critical thinking to identify process inefficiencies, driving improvements that enhance operational effectiveness.
  • Analyze client needs to enhance service delivery, ensuring timely and accurate responses to inquiries.
  • Coordinate signings, ensuring accuracy and trust.
  • Clarify escrow needs for better transaction clarity.
  • Return loan packages swiftly for lender approval.
  • Schedule closings for remote clients, enhancing access.
  • Assess escrow requirements with precision, streamlining processes that enhance overall transaction efficiency.
  • Evaluate escrow requirements with precision, significantly enhancing transaction efficiency and client satisfaction.
  • Drive timely loan package returns for lender approval, ensuring swift and effective communication throughout the process.
  • Facilitated the preparation and review of closing documents, ensuring compliance with state regulations and accuracy in financial transactions.
  • Coordinated communication between clients, lenders, and agents to streamline the escrow process and enhance customer satisfaction.
  • Assisted in resolving title issues by conducting thorough research and liaising with title insurance companies to mitigate risks.
  • Managed the disbursement of funds and maintained accurate escrow accounting records using industry-standard software.
  • Coordinated post-closing activities such as filing paperwork with local jurisdictions, issuing refunds and credits.
  • Scheduled signings and gathered required paperwork.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.

Receptionist

Atwork Personnel Svc
03.2024 - 04.2024
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

PT Human Resources Recruitment Specialist

Mesquite Gaming Employment Center
11.2021 - 02.2025
  • Streamline recruitment processes, achieving faster hiring cycles.
  • Implemented streamlined interview processes, reducing hiring time and enhancing team integration.
  • Maintained meticulous records of recruitment activities, contributing to ongoing process improvements and transparency.
  • Fostered a team-oriented environment by actively engaging with hiring managers, ensuring alignment on candidate profiles.
  • Promoted a positive candidate experience by maintaining clear communication throughout the recruitment process.
  • Provided guidance to candidates during the interview process, enhancing their confidence and overall performance.
  • Streamlined onboarding processes, enhancing new hire training programs and improving integration into company culture.
  • Identified areas of improvement in existing recruitment processes.
  • Assisted in developing onboarding processes for new hires.
  • Monitored industry news related to employee retention rates or labor shortages.

Part Time Purchasing Agent

SkyWest Airlines
08.2021 - 11.2021
  • Managed purchasing records and vendor negotiations, enhancing inventory flow and profit margins.
  • Maintained complete documentation and records of all purchasing activities.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Streamlined communication with suppliers, ensuring timely order confirmations and price accuracy.
  • Conducted monthly purchase order reconciliations, improving financial tracking and accountability.
  • Partnered with vendors to negotiate favorable terms, securing better pricing and fostering long-term relationships for sustained supply chain efficiency.
  • Implemented new inventory management techniques that enhanced visibility and improved overall operational effectiveness in purchasing.

Customer Service

BioFire Diagnostics
08.2015 - 08.2021
  • Resolved customer inquiries, enhancing satisfaction and retention through effective communication.
  • Documented interactions, ensuring accurate records and facilitating efficient service resolution.
  • Coordinated with customers on claims, providing timely updates and fostering trust.
  • Evaluated dealer claims, ensuring product quality and maintaining company standards.
  • Initiated tests to identify product issues, contributing to improved reliability and customer trust.
  • Actively engaged with customers to provide product insights and support, contributing to a positive company image and repeat business.
  • Educated customers on product features and benefits, increasing sales opportunities and enhancing overall customer engagement.

Education

Completed coursework towards GED -

Sierra Vista High School
Sierra Vista, CA

Skills

  • Active Listening
  • Analytical Thinking
  • Critical Thinking
  • Attention to Detail
  • Dayforce
  • Decision Making
  • Communication
  • Google Workspace
  • G-Suite
  • MS Office
  • Multitasking
  • Purchasing
  • Remote Work
  • Softpro
  • Teamwork
  • Resware
  • Loan documentation
  • Accounting procedures
  • Document review

Timeline

Escrow Assistant

Metro National Title
02.2025 - Current

Receptionist

Atwork Personnel Svc
03.2024 - 04.2024

Escrow Assistant

Fidelity National Title Insurance Company
02.2024 - 11.2024

PT Human Resources Recruitment Specialist

Mesquite Gaming Employment Center
11.2021 - 02.2025

Part Time Purchasing Agent

SkyWest Airlines
08.2021 - 11.2021

Customer Service

BioFire Diagnostics
08.2015 - 08.2021

Completed coursework towards GED -

Sierra Vista High School

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Amelia Tagaloa