Amelia Tejedor
Wilton Manors,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Assistant Office Manager
ATC Medical Transport
03.2019 - 10.2023
- Hired, trained, and onboarded 40 employees.
- Managed credentials and training for over 30+ employees. Delegated both administrative and logistical departments.
- Upheld professional communication and responded to any issues or concerns with any broker relations such as healthcare brokers, hospitals, nursing homes, medical facilities, and other transport companies.
- Assisted in the dispatch center providing efficient customer service in a setting with over 300+ calls a day, while also assisting dispatchers in setting routes for over 400+ trip volumes.
Server Trainer
Pirate Republic Bar + Grill
12.2017 - 03.2019
- As a result of suggesting restaurants' profitable menu items, I increased the average revenue per check.
- In a BUSY waterfront two-story restaurant,
- I provided excellent dining experiences with prompt and efficient service.
- Provided training to new servers.
Server
El Toro Loco Churrascaria
06.2017 - 12.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
Panera Bread
09.2016 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Licensed Practical Nurse Certification - Nursing
Atlantic Technical College
Pompano Beach, FL08.2024
Home Health Aide / Certified Nursing Assistant - Nursing Assistance
Center For Career Training
Fort Lauderdale, FL03.2023
Medication Tech - Nursing Assistance
Center For Career Training
Fort Lauderdale, FL03.2023
GED -
Atlantic Technical College
Pompano Beach, FL01.2020
Skills
- Bilingual (English & Spanish)
- CPR and BLS Skills
- Team Work
- Customer Service
- Upselling
- Adaptability
- Cash Handling
- Conflict Resolution
- Attention to Detail
- Pursuit of Learning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Office Manager
ATC Medical Transport
03.2019 - 10.2023
Server Trainer
Pirate Republic Bar + Grill
12.2017 - 03.2019
Server
El Toro Loco Churrascaria
06.2017 - 12.2017
Cashier
Panera Bread
09.2016 - 06.2017
Licensed Practical Nurse Certification - Nursing
Atlantic Technical College
Home Health Aide / Certified Nursing Assistant - Nursing Assistance
Center For Career Training
Medication Tech - Nursing Assistance
Center For Career Training
GED -
Atlantic Technical College
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