Amelia Tin
Rowland Heights,CA
Summary
Facility Manager brings background in managing and maintaining facility operations. Offers strong safety record and attention to detail. Methodical about checking work and correcting concerns. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
35
35
years of professional experience
Work History
Facility Manager
Firstservice Residential
08.2023 - Current
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Maintained facility grounds, equipment, and safety compliance.
- Supervised staff of two in day-to-day activities
Facility Administrator
FirstService Residential
07.2019 - 07.2023
- As part of the team at the Preserve in Chino, I have ensured residents received exceptional service and onsite experience, serves as primary liaison to resident, vendors and team members, proactively developed and managed resident and staff members relationships ensuring that expected service levels and key performance are meet or exceeded, ensure timely processing of all work orders and monitor on-time completion
- Responsible to guide, train, and exercise oversight the front desk staffs, regarding such as daily duties, phone calls, and onsite services, contact and manage vendors, ensuring services are delivered in accordance, in contact with city officials, to promote working relationships and improve response time, and interact with Assistant manager and vendors to process/expedite all types of requests, obtaining proposals, quote and service from vendors.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Conducted regular facility inspections to identify repair needs or improvements.
- Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.
Office Administrative
Deal International Inc
02.2019 - 07.2019
- Daily operation for the Seafood importer in City of Walnut, CA
- Duties include assisting walk-in customers, or on phone
- Pick up or deliver samples between customers and suppliers
- Work with different agents in processing overseas containers.
- Created and updated records and files to maintain document compliance
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity
Office Manager
ServiceMaster Restoration by Express
08.2017 - 02.2019
- As part of the water and fire restoration company, I will need to coordinate our team members to different location for work; responsible to check in and out the machines and equipment that we placed at the job site; I am responsible for all the tooling that our team brought to the job site, to ensure no tools are left behind
- At the beginning and the end of the project, I need to take pictures to record where equipment is placed; and how many equipment are leaving the job site
- All information or data will need to be documented on either paperwork or input to the computer
- I am also responsible to work in the client's home an hour per day to ensure all equipment are running, taking readings, either the clients are at home or not
- I am responsible ordering, arrange shipping, receiving parts, and material, to ensure we have what we need at work, and be prepared for the next job
- Part of my work also included making contacts with insurance adjusters, agents and vendors to ensure all parties are taken care of, and the project can be closed in a reasonable time, and payment can be issued to us
- Last but not least, I will need to respond to owners of the business per their requests and follow their instructions daily.
Senior Customer Service Representative
Transpacific Industrial Supply Inc
12.2006 - 09.2016
- Providing customer service by answering phones and assisting customers while they presented in the company
- Data entry utilizes with Microsoft Word, Excel, Peachtree as well as operating various types of office equipment, maintained the organization of the office
- Cooperate with other staff, such as warehouse loader, shipping department, accounting department
- Assisting customer also included following up orders, scheduling, collecting.
Office Administrative Assistant
AP & P
10.2005 - 12.2006
- Answering phones, assist and obtain daily duties from the office manager, such as assisting customers, data entry, invoicing and filing.
PPL Trading Inc
11.1999 - 07.2004
- Answering phones, assisting customers, including daily duties, such as data entry, invoicing and filing
- Occasionally, attending trade shows, to help promoting new products.
- Developed strong communication and organizational skills through working on group projects
- Resolved problems, improved operations and provided exceptional service
Store Manager
Ninety Eight Cents Plus Discount Store
07.1992 - 10.1999
- Maintain the business in its good condition, duties included, purchasing, training new staff,assisting customers, banking daily, and responsible for site maintenance.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Retail sales
The Athlete's Foot
08.1989 - 05.1992
- Assisting customers, stocking shelves, taking inventory, maintain cleanliness of the store.
- Collaborated with store employees to achieve established sales objectives and goals, boosting overall sales 50%
Education
GED -
Alhambra School District
Alhambra, CA1992
High School Diploma -
St. Paul Secondary School
Hong Kong1989
Skills
- Computer proficiency: Excel, Microsoft Word, Powerpoint, Xactimate, Peachtree, QB, Connect, Brivo, MyQbusiness, POS system, Trello
- Leadership experience
- Communication skills
- People skills
- Problem-solving abilities
- Service contracts management
- Employee Hiring
- Building Maintenance
Accomplishments
- Collaborated with Executor Director in the turnover of one of the district; successfully created a punch list for guest builder.
- Achieved the plan of renovate existing children playground at Founders Park in City of Chino; presented to the Board of Directors, and was approved.
- Physical inspection for the facilities, parks, utilizing the reserve study.
- New asphalt, removal and replacement of parking lot.
- Resurfaced tot lot playground in Discovery Park, Chino CA.
- Stormwater maintenance at Nature Retreat Park, Chino CA.
- Removed of over 200 LF of red curbs in a gated community, to promote extra street parking for the resident.
- Coordinate with vendor in upgrading the office and community copier, and introduce UNIFLOW to the residents.
- Remove and replace new windscreen at the tennis courts in Nature Retreat Park, Chino CA.
- Upgrade all twelve light fixtures to LED at the tennis court in Nature Retreat Park Chino CA.
- Able to resource and accept donation from Chino Fire Dept of a brand new AED for one of the facilities.
- Slurry seal five parking lots at The City of Chino's parks.
- Annual bean blasting for the monuments for the Association.
- Annual Christmas lights for the all facilities in the Community.
- Participated in preparing the annual reserve studies for the community.
- Upgrade all strength training equipment in one of the facilities.
- Fire inspection, pool inspection, park inspection are conducted with the authorities throughout the year.
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
2021 Employee of the Year
Recognized by the managers that I bring a positive attitude to work, having a positive impact in the workplace and improve the energy level of the team.
At the same time, this attitude is linked to the ability to work with other people, coordinating skills to reach a common goal.
Timeline
Facility Manager
Firstservice Residential
08.2023 - Current
Facility Administrator
FirstService Residential
07.2019 - 07.2023
Office Administrative
Deal International Inc
02.2019 - 07.2019
Office Manager
ServiceMaster Restoration by Express
08.2017 - 02.2019
Senior Customer Service Representative
Transpacific Industrial Supply Inc
12.2006 - 09.2016
Office Administrative Assistant
AP & P
10.2005 - 12.2006
PPL Trading Inc
11.1999 - 07.2004
Store Manager
Ninety Eight Cents Plus Discount Store
07.1992 - 10.1999
Retail sales
The Athlete's Foot
08.1989 - 05.1992
GED -
Alhambra School District
High School Diploma -
St. Paul Secondary School