Amelia Topping
Sales Executive
Seaside,CA
Summary
Accomplished Sales Executive with 17 plus years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating and establishes good relationships with Elite clients, adapts to the team, consult with others and communicates proactive to accomplish sales goals while maintaining strong professional relationships. Build wide and effective networks of contact. Produces a range of solutions to problem, speaking with skill and confidence.
Overview
18
18
years of professional experience
Work History
Sales Executive
Hyatt Residence Club Carmel Highlands
09.2021 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Finished 2nd in 2022 : $1,294,642 Nett sales, 21.63% Closing
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed, maintained and utilized diverse client base.
- Stayed current on company offerings and industry trends.
- Built diverse and consistent sales portfolio.
Senior Sales Executive
Hilton Grand Vacations Club
Las Vegas, NV
02.2012 - 08.2019
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Sold vacation ownership to new and established customers.
- over $9,000,000.00 in 6,5 yrs of tenure with average of 37% closing percentage
- Developed relationships with high-profile clientele by successfully employing referral sales techniques.
- Earner Hilton's award for maintaining customer satisfaction ratings and securing high-profit accounts.
- Received Diamond recognition for achieving $1.000.000,00 in sales annually.
- Established 37% close ratio for client referrals and reload tours through proven bargaining methods.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
ENCORE Sales Executive
Marriott Vacations Club
Honolulu, HI
02.2007 - 02.2012
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Generating over $10,000,000.00 in new sales
- Multiple Super Sapphires and Sapphires awards
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Presented professional image consistent with company's brand values.
- Developed, maintained and utilized diverse client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
- Worked well in a team setting, providing support and guidance.
Sales Executive
Marriott Vacations Club
Las Vegas, NV
03.2005 - 02.2007
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Marriott's award for new hire achievement with 27% closing and $798,000.00 nett sales
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Passionate about learning and committed to continual improvement.
Education
No Degree - Tourism And Travel Management
College of Southern Nevada
Las Vegas, NV09.2002
Bachelor of Administrative Studies - Hotel, Motel, And Restaurant Management
EHL
Lausanne, Switzerland 05.1990
J.D. - International Law
Universitas TRISAKTI
Jakarta, Indonesia 08.1989
Skills
- Project Management
- Sales Forecasting
- Public Speaking
- Quality Assurance Understanding
- Goals and Performance
- Service Promotions
- Sales Expertise
- Product Promotion
- Persuasive Selling
- Interpersonal and Written Communication
- Sales Presentation
- Quota Achievement
- Client Advocacy
- Customer Needs Assessment
- Client Representation
- Client Development
- Establishing Contacts
- Solution Optimization
Languages
Indonesian
Native or Bilingual
French
Limited Working
English
Native or Bilingual
Timeline
Sales Executive
Hyatt Residence Club Carmel Highlands
09.2021 - Current
Senior Sales Executive
Hilton Grand Vacations Club
02.2012 - 08.2019
ENCORE Sales Executive
Marriott Vacations Club
02.2007 - 02.2012
Sales Executive
Marriott Vacations Club
03.2005 - 02.2007
No Degree - Tourism And Travel Management
College of Southern Nevada
Bachelor of Administrative Studies - Hotel, Motel, And Restaurant Management
EHL
J.D. - International Law
Universitas TRISAKTI
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