Amelia Torres
Methuen
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
5
5
years of professional experience
1
1
Certification
Work History
On Call Babysitting/Nanny
The Bright Horizon
Methuen, MA
12.2025 - Current
- Communicated regularly with parents regarding child development and daily progress.
- Managed household tasks, including meal preparation and light cleaning, fostering organization.
- Monitored children's behavior, implementing strategies for effective conflict resolution.
- Provided emotional support, encouraging positive social interactions among peers.
- Prepared meals and snacks for children based on dietary guidelines.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Played games, worked on puzzles, and read books to young children.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Built positive and nurturing environments to support child social and emotional growth.
Receptionist
Milan Laser Hair Removal
Medford MA
12.2025 - 03.2026
- Utilized scheduling software to coordinate appointments and optimize staff availability.
- Maintained organized filing systems for client records and documentation accuracy.
- Monitored inventory levels of office supplies, placing orders as needed to maintain stock availability.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
Sales Associate
Gap Inc
Salem, NH
07.2023 - 09.2025
- Engaged with customers to identify needs, recommend products, and resolve inquiries effectively.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to achieve monthly sales targets.
Cashier
Market Basket
Methuen, MA
06.2021 - 04.2023
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Managed cash drawer, ensuring accuracy in transactions and balancing at shift end.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Methuen High School
Methuen, MA06.2025
High School Diploma -
Red Cross
Methuen MA05.2025
Skills
- Cleaning and sanitation
- Active listener
- Activity planning
- First aid
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Greeting and seating clients
- Scheduling appointments
- Multi-line telephone systems
- Phone etiquette
- Multitasking and prioritization
- Reception desk management
- Calm demeanor
Certification
First Aid/ CPR certification
Timeline
On Call Babysitting/Nanny
The Bright Horizon
12.2025 - Current
Receptionist
Milan Laser Hair Removal
12.2025 - 03.2026
Sales Associate
Gap Inc
07.2023 - 09.2025
Cashier
Market Basket
06.2021 - 04.2023
High School Diploma -
Methuen High School
High School Diploma -
Red Cross