Amelia Trump
Howe,IN
Summary
Detail-oriented professional with experience in patient care and customer service. Adept at managing diverse responsibilities, fostering a welcoming environment, and effectively solving problems to ensure guest satisfaction and safety.
Overview
8
8
years of professional experience
Work History
Rereational and Wellness Center Front Desk Worker
Indiana Wesleyan University
Marion, IN
08.2025 - Current
- Greeted and assisted students, faculty, and visitors at front desk.
- Handled phone inquiries, ensuring callers received accurate information and timely assistance.
- Directed incoming calls and inquiries to appropriate departments, facilitating effective communication.
- Provided information about university services and resources to guests.
- Resolved visitor concerns promptly, improving service experience and satisfaction.
- Ensured the front desk area remained organized and welcoming at all times.
- Scanned students' ID cards upon entry to the desk.
- Opened the rec and wellness center by unlocking doors, turning on lights, opening the desk, setting up the computer, and managing the lock box with the center's keys in it, turning on TVs.
- Facilitated checking out workout equipment to students and staff.
- Alerted campus police in emergency situations.
- Participated in training sessions and meetings.
- Assisted in setting up and running events in the building.
- Closing needs inducing ensuring everyone has left the building, locking doors, locking up keys, turning lights off, more.
- Managed the lost and found.
- Processed payments for new IDs.
- Assisted guests with questions and directions.
Grounds Maintenance Technician
Lord's Seed
Howe, IN
05.2018 - Current
- Operated landscaping tools to create and sustain aesthetically pleasing outdoor spaces.
- Maintained clean work areas to ensure safety for staff and visitors.
- Identified and reported maintenance issues to management to facilitate timely resolutions.
- Cleaned bathrooms, swept and mopped floors, vacuumed carpets, dusted surfaces, removed trash and disposed of materials in designated disposal areas.
- Followed scheduled cleaning routines for various office spaces.
Production Manager
Happiness Is Ice Cream
Howe, Indiana
04.2022 - 08.2026
- Opened store, ensuring readiness for operations and customer service.
- Managed closing procedures to prepare store for next day's operations.
- Processed customer transactions efficiently using point-of-sale systems.
- Operated cash register, card reader, and processed customer transactions accurately.
- Verified orders and instructed staff on tasks to fulfill orders.
- Resolved customer inquiries and issues promptly to enhance customer satisfaction.
- Prepared and served cream products in an efficient manner.
- Assisted in restocking of supplies and in an organized fashion.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Memorized menu items, identifying allergens to streamline service to customers.
First Aid Coordinator
Indiana Wesleyan University
Marion, IN
06.2025 - 06.2025
- Maintain accurate records of all medical incidents and treatments provided.
- Assist in administering basic first aid for minor injuries (e.g., cuts, scrapes, minor burns, insect stings).
- Document and report all medical incidents to the WSA Camp Nurse.
- Assist in responding to medical situations and help facilitate emergency care when needed.
- Coordinated medication management and dispensing under supervision of WSA Camp Nurse to ensure camper health.
- Monitor and ensure the proper storage of medications and first-aid supplies.
- Transported campers and medications efficiently using golf cart to address medical needs promptly.
- Provide reminders to campers about scheduled medication times.
- Accompany campers to local urgent care or hospital when necessary (under the direction of the WSA Nurse or Director of AYP).
- Promote health and safety practices among campers (hydration, sun protection, and injury prevention, etc.).
- Communicate clearly and professionally with campers, parents, and staff regarding health-related concerns.
- Adhere to all WSA and IWU policies regarding camper safety and confidentiality of medical information.
- Participate in staff training and orientation prior to the start of camp
- Participated in meetings with directors of the camp to address concerns, needs, and debrief on how tasks were handled
Dorm Front Desk Worker
Indiana Wesleyan University
Marion, IN
08.2024 - 04.2025
- Greeted dorm residents, visitors, and faculty to foster a welcoming environment.
- Monitored entrances, enforced visitor policies, and verified identification for security compliance.
- Oversaw room reservations for dorm residents to ensure optimal occupancy.
- Maintained cleanliness of front desk area to uphold professional appearance.
- Provided information and answered questions regarding current events and dorm policies.
- Coordinated with staff to plan engaging dorm events that fostered community involvement.
- Oversaw card reader and cash box operations to ensure accurate inventory management.
- Stocked shelves with food and supplies to ensure availability for residents.
- Performed data entry for shift activities and major events to maintain accurate records and streamline restocking.
- Collaborated with resident assistant and resident director during each shift.
- Managed minor medical needs and coordinated transportation to medical facilities.
Ground maintenance technician
Partners Brand Seed Co. LLC
Howe, IN
12.2018 - 01.2025
- Cleaned work areas to maintain a safe environment.
- Operated lawn maintenance tools to effectively manage landscaping tasks.
- Maintained cleanliness of bathrooms, swept and mopped floors, vacuumed carpets, dusted surfaces, and ensured proper disposal of trash to uphold hygiene standards.
- Executed scheduled cleaning routines for various office spaces to ensure a consistently clean environment.
- Communicated maintenance issues to management for timely resolution.
Education
Bachelor of Science - Nursing
Indiana Wesleyan University
Marion, IN05-2027
High School Diploma -
Lakeland Jr/Sr High School
Lagrange, IN06-2023
Skills
- Customer service
- Patient care
- Patient assessment
- First aid administration
- Medical documentation
- Team collaboration
- Time management
- Attention to detail
- Problem-solving
- Conflict resolution
- Service-oriented mindset
- Self-motivation
- Safety and security procedures
- Housekeeping
- Conflict management
- Problem-solving skills
Languages
Spanish
Elementary
Timeline
Rereational and Wellness Center Front Desk Worker
Indiana Wesleyan University
08.2025 - Current
First Aid Coordinator
Indiana Wesleyan University
06.2025 - 06.2025
Dorm Front Desk Worker
Indiana Wesleyan University
08.2024 - 04.2025
Production Manager
Happiness Is Ice Cream
04.2022 - 08.2026
Ground maintenance technician
Partners Brand Seed Co. LLC
12.2018 - 01.2025
Grounds Maintenance Technician
Lord's Seed
05.2018 - Current
Bachelor of Science - Nursing
Indiana Wesleyan University
High School Diploma -
Lakeland Jr/Sr High School