Amelia Tyo
Penfield,NY
Summary
Dynamic and dependable with a proven track record in customer service and teamwork, honed across roles at Shadow Lake Golf and Racquet Club and other esteemed establishments. Skilled in verbal communication and problem-solving, consistently contributing in customer satisfaction and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pro Shop Personnel
Shadow Lake Golf and Racquet Club
07.2024 - Current
- Answer phone calls to set up tee times and address customer concerns
- Sell course merchandise including clothing, hats, golf balls, etc.
- Greet and check-in customers for tee times
Cashier
Cam's Pizzeria
11.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Golf Cart Staff Member
Shadow Lake Golf and Racquet Club
05.2022 - Current
- Contributed to a welcoming environment, maintaining clean and well-presented facilities for guests' enjoyment.
- Maintained up-to-date knowledge on course conditions or changes that may impact golf cart usage throughout the day or seasonally adjustments made accordingly.
- Assisted in training new staff members on proper golf cart operation techniques, safety protocols, and departmental standards of service excellence.
- Proactively addressed golfer questions about course layout or rules when required.
- Supported tournament preparations through set-up assistance, coordination of golf carts, and player registration support if required.
- Promoted positive customer relations by engaging with patrons in a courteous manner, offering assistance as needed.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Built and established positive relationships with patrons, team members and supervisors.
Barista
Dunkin' Donuts
06.2021 - 09.2021
- Take customer orders both face-to-face and through the drive-through
- Make orders including drinks and food
- Perform meal preparation tasks including portioning food
- Maintain a clean workspace
Education
Associate of Applied Science - Sport Management
Monroe Community College
Rochester, NY05.2027
High School Diploma -
Penfield Senior High School
Penfield, NY06.2023
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Verbal Communication
- Flexible and Adaptable
Accomplishments
Achieved Young Adult Patroller of the Year at Bristol Mountain (2022)
Mid Atlantic Region Champion for Irish Dance (2016)
Certification
CPR and First Aid Certifications
Timeline
Pro Shop Personnel
Shadow Lake Golf and Racquet Club
07.2024 - Current
Cashier
Cam's Pizzeria
11.2022 - Current
Golf Cart Staff Member
Shadow Lake Golf and Racquet Club
05.2022 - Current
Barista
Dunkin' Donuts
06.2021 - 09.2021
Associate of Applied Science - Sport Management
Monroe Community College
High School Diploma -
Penfield Senior High School
CPR and First Aid Certifications
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