Amelia Vande Zande
Brooklyn Park,MN
Summary
Customer-focused professional with expertise in housing coordination, sales, and hospitality. Builds genuine connections with diverse clientele through effective communication and exceptional service. Recognized as a dependable team player with strong organizational skills, committed to fostering a supportive environment and driving company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mental Health Practitioner
Hope Behavioral Healthcare
08.2025 - Current
- Monitored and recorded patients' progress, identifying treatment effectiveness and areas for adjustment.
- Worked collaboratively with medical professionals regarding patient care.
- Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
- Advocated for clients' needs and rights in healthcare, legal, and community settings, ensuring access to appropriate services.
- Assessed mental health needs, clarifying emotional and behavioral issues to inform targeted treatment strategies.
Housing Coordinator
Loyal Home Health Care
04.2024 - 08.2025
- Ensured full support with DHS regulations by proactively monitoring updates, implementing changes, and liaising with state agencies to address approval timelines for clients I worked with.
- Assessed housing needs, identified affordable options, navigated application processes, managed landlord relationships, and advocated for clients—resulting in stable housing placements for clients.
- Supported clients with behavioral health and substance abuse challenges in achieving and maintaining stable housing.
- Facilitated access to homeless shelters and low-income housing options for clients, improving housing stability.
- Evaluated clients' housing needs and income to determine eligibility for housing programs.
- Identified housing options based on client needs, contacted landlords, scheduled viewings, and assisted with application processes.
Nanny
Loving Care Home Services
09.2024 - 05.2025
- Provided daily care and supervision for two children, including one child with autism, fostering a safe and structured environment that supported individual needs.
- Implemented individualized routines, using positive reinforcement and sensory-friendly activities to support emotional regulation and skill development.
- Assisted with homework, educational activities, and communication to encourage learning.
- Maintained consistency in behavioral plans and daily routines, continuing progress in social and emotional development.
- Engaged children in creative projects and hands-on activities, promoting skill development and social interaction both at home and in the community.
Server/Bartender
Dulono’s Sports Bar
06.2023 - 12.2024
- Delivers exceptional service in a high-volume restaurant and bar environment, significantly enhancing guest experiences and satisfaction.
- Resolved customer concerns effectively, fostering loyalty and encouraging repeat business.
- Prepared mixed drinks and food orders accurately during high-volume periods to maintain service quality.
- Managed take-out and delivery orders via phone and Toast, ensuring order accuracy and timely service.
- Resolved customer concerns calmly and effectively to maintain loyalty and satisfaction.
- Supported team operations through proactive problem-solving and multitasking to enhance workflow efficiency.
Business Development Specialist
Volkart May (UnitedHealthcare)
07.2023 - 05.2024
- Conducted high-volume outbound calls to businesses, informing them about UnitedHealthcare benefits and addressing inquiries.
- Built rapport and trust with prospective clients, maintaining confidentiality of sensitive data.
- Documented customer interactions and maintained CRM systems with precise data to support sales efforts.
- Adapted quickly to newer systems, codes, and call procedures in a remote setting.
- Surpassed outreach quotas, directly enhancing lead generation efforts for sales teams.
Direct Support Professional
Fourth Ave Homes
04.2021 - 12.2022
- Supported three women with disabilities in achieving daily living skills, enhancing their independence.
- Assisted with meal preparation, medication distribution, and personal care, ensuring clients' health and well-being.
- Maintained a clean and safe home environment to meet health standards.
- Developed individualized support strategies that promoted client independence and improved quality of life.
- Collaborated with healthcare professionals and family members on care plans.
Banquet Server
Owatonna Country Club
07.2017 - 02.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized POS system to efficiently process orders, manage bills, and handle complimentary items.
- Addressed customer complaints promptly and professionally, reinforcing positive reputation.
- Built strong relationships with regular customers to enhance guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Bachelor of Arts - Communication, Minor in Non-Profit Leadership
Mankato State University
Mankato, MN12-2026
Associate of Arts - Communication
Normandale Community College
Bloomington, MN08-2025
High School Diploma -
Owatonna High School
Owatonna, MN06-2020
Skills
- Mental health counseling
- Crisis intervention
- Clinical documentation
- Client advocacy
- Conflict resolution
- Referrals and networking
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Time management
- Problem solving
- Adaptability and flexibility
- Interpersonal communication
- Self-motivated
Certification
National Association of Pharmaceutical Representatives (Graduate) | Certified National Pharmaceutical Representative | Certification # 729612025
References
Available Upon Request.
Languages
English
Timeline
Mental Health Practitioner
Hope Behavioral Healthcare
08.2025 - Current
Nanny
Loving Care Home Services
09.2024 - 05.2025
Housing Coordinator
Loyal Home Health Care
04.2024 - 08.2025
Business Development Specialist
Volkart May (UnitedHealthcare)
07.2023 - 05.2024
Server/Bartender
Dulono’s Sports Bar
06.2023 - 12.2024
Direct Support Professional
Fourth Ave Homes
04.2021 - 12.2022
Banquet Server
Owatonna Country Club
07.2017 - 02.2020
Bachelor of Arts - Communication, Minor in Non-Profit Leadership
Mankato State University
Associate of Arts - Communication
Normandale Community College
High School Diploma -
Owatonna High School