Amelia Velazquez
Fort Sill,OK
Summary
Versatile and results-driven professional with a background at SYNQ3 Restaurant Solutions, adept in problem-solving and active listening. Excelled in high-pressure environments, boosting sales through tailored recommendations and enhancing team efficiency. Demonstrated adaptability and teamwork, ensuring mission success and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Call Agent
SYNQ3 Restaurant Solutions
09.2022 - 09.2023
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Streamlined processes for improved efficiency, leading to shorter wait times for customers.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Boosted sales by offering tailored recommendations based on customer needs and preferences.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Multiple Launch Rocket Systems Crewmember
US Army
11.2020 - 03.2023
- Served as a role model for junior soldiers by consistently upholding high standards of professionalism, integrity, and discipline within the unit.
- Contributed to a cohesive team dynamic by actively participating in group discussions, sharing knowledge, and providing constructive feedback on performance.
- Streamlined processes for ammunition handling, reducing preparation time and enhancing safety protocols.
- Demonstrated adaptability when faced with changing mission requirements or unexpected challenges during operations.
- Conducted thorough pre-and post-operation checks on all assigned equipment, ensuring proper functionality before use in critical missions.
- Improved crew efficiency by conducting comprehensive training sessions on Multiple Launch Rocket Systems operations.
- Collaborated with other crew members to troubleshoot and resolve system issues, maintaining optimal functionality of MLRS platforms.
- Completed inspections and any basic repair need to uphold strict performance standards.
- Ensured mission success through diligent maintenance and inspection of MLRS equipment and vehicles.
Stocker Associate
Walmart
10.2019 - 10.2020
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store appearance for better customer satisfaction by maintaining clean and organized displays.
- Supported efficient workflow processes with prompt assistance in receiving shipments, unloading trucks, and processing merchandise.
- Increased efficiency in restocking shelves by promptly unloading delivery trucks upon arrival.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Helped customers locate desired items and transfer oversized items to vehicles.
Kitchen Assistant
Mesa Public Schools
08.2018 - 05.2019
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided backup support to other staff members during busy periods or staff shortages.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
Education
High School Diploma -
Red Mountain High School
Mesa, AZ05.2020
Certificate - Dental
East Valley Institute of Technology
Mesa, AZ05.2020
Skills
- Problem-solving skills
- Call center experience
- Answering questions
- Customer communications
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Dependable and Responsible
- Flexible and Adaptable
- Multitasking Abilities
- Calm Under Pressure
- Active Listening
Timeline
Call Agent
SYNQ3 Restaurant Solutions
09.2022 - 09.2023
Multiple Launch Rocket Systems Crewmember
US Army
11.2020 - 03.2023
Stocker Associate
Walmart
10.2019 - 10.2020
Kitchen Assistant
Mesa Public Schools
08.2018 - 05.2019
High School Diploma -
Red Mountain High School
Certificate - Dental
East Valley Institute of Technology
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