Amelia Velez
New York,USA
Summary
Dynamic leader in retail and operations management, enhancing client experiences and driving sales. Expertly manages e-commerce processes while fostering collaboration across teams to deliver exceptional service in high-volume settings.
Overview
7
7
years of professional experience
Work History
Production, Photo Studio
Aritzia
01.2025 - Current
- Managed daily operations in photo studio, coordinating catering setup and enhancing technical efficiencies in photo and video bays.
- Preparation, upkeep, and resetting of fitting/styling bays as well as supporting stylists with any additional pulls from samples library.
- Maintained accurate records of e-commerce photo/video KPIs for performance analysis.
- Facilitated positive experience for freelance support and talent on-site.
- Observed shoot approval within Art Direction and Photo/Video production at the end of each shoot. Further monitoring post-production efficiency and success.
Senior Service Advisor
Aritzia
07.2023 - Current
- Delivered exceptional client experiences through effective communication and service.
- Developed strong client relationships through effective communication and expertise in POS, IT service management, operations management, logistics, and shipping.
- Resolved customer service issues, including order troubleshooting and support, to enhance overall client satisfaction.
- Processed transactions and managed client services to ensure seamless experiences in prioritized business areas.
Freelance Production
Starkman Associates
07.2024 - 07.2024
- 'For the Girls' closet sale event hosted by Paloma Elsesser, Gabriella-Karefa Johnson, and Ariella Starkman.
- Managed guest list at entrance, including journalists from TheCut, Harper's Bazaar, and Curbed, to ensure smooth entry and engagement.
- Sorted, stocked, and expensed food, beverages, and supplies within approved budget to support event logistics.
- Collaborated with fellow producers to create and coordinate call sheets ahead of the event.
- Assigned crew members to specific roles and locations to optimize event operations.
Samples Studio, Product
Aritzia
New York, New York
01.2024 - 01.2024
- Manage samples' processes to maintain a complete, relevant, and updated sample library.
- Collaborated with Production, Styling, Campaign, and Photography/Video teams to create and publish shoot deck, schedule, and ensure accurate library pulls.
- Maintained up-to-date, accurate, and organized sample library by filing proper style numbers methodically.
- Received and filed all sample items for current seasons into designated library pips for easy accessibility during shoot pulls.
- Identified and initiated proper Certificate of Analysis for purge product during collaboration with VSO.
Retail Manager
Aritzia
06.2022 - 07.2023
- Managed daily operations of the business - everyday luxury customer experience and service, A+ volume operations, and driving the pillars of Right Selling and Right Servicing across the board.
- Oversaw sales floor operations to align team members with customer needs and peak shopping times.
- Executed sales, floor management, and people management to surpass daily business goals.
- Developing Style Advisors to meet their daily and seasonal KPIs.
- Streamlined daily communication among departments, collaborating with product, Aritzia Concierge, Information Technology, and FedEx.
- Led collaboration with cross-functional partners, including corporate leaders and senior store management, to enhance operational effectiveness.
- Experience within inventory control and working closely with product/inventory management. Cycle counts, damages, stock discrepancies, etc.
Press Release
Aritzia
06.2023 - 06.2023
- Coordinated Aritzia's Summer '23 Collection Press Release, ensuring alignment with brand messaging and media outreach.
- Facilitated Pre-Press Release meeting, organizing catering and guest list to streamline event logistics and enhance attendee experience.
- Collaborated with Product, Public Relations, Style Advisors, Production, and influencers to enhance in-store event engagement and execution.
Style Advisor
Aritzia
02.2020 - 06.2022
- Sold clothes while building client confidence through exceptional styling expertise.
- Delivered world-class service, creating meaningful and memorable moments for clients.
- Delivered flawless Right Selling and Right Servicing to every client.
- Collaborated with team to enhance client experiences, ensuring satisfaction and loyalty.
Education
Associates degree - Fashion Business Management
Fashion Institute of Technology
New York, NY06-2024
Skills
- Client relations
- Customer experience
- Customer service
- Visual merchandising
- Event coordination
- Operations management
- Production scheduling
- Stock management
- Team collaboration
- Leadership development
- Complex problem-solving
- Problem solving
- Time management
Timeline
Production, Photo Studio
Aritzia
01.2025 - Current
Freelance Production
Starkman Associates
07.2024 - 07.2024
Samples Studio, Product
Aritzia
01.2024 - 01.2024
Senior Service Advisor
Aritzia
07.2023 - Current
Press Release
Aritzia
06.2023 - 06.2023
Retail Manager
Aritzia
06.2022 - 07.2023
Style Advisor
Aritzia
02.2020 - 06.2022
Associates degree - Fashion Business Management
Fashion Institute of Technology