Summary
Overview
Work History
Education
Skills
Timeline
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Amelia wade

salem,MA

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at 51 Park. Proven ability to manage high-volume dining environments while fostering guest engagement and satisfaction. Adept in cash handling and maintaining a welcoming atmosphere, consistently achieving repeat business through genuine rapport with customers.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

7
7
years of professional experience

Work History

Server

51 Park
03.2025 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Restaurant Hostess

51 Park
03.2025 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Server

Baba Louie's
05.2023 - 03.2025
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Bartender

Baba Louie's
05.2023 - 03.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Take-Out Server

Baba Louie's
05.2023 - 03.2025
  • Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
  • Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.

Cashier

Public Market
05.2022 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Barista

Dunkin' Donuts
02.2024 - 05.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Restaurant Hostess

Red Lion Inn
05.2018 - 05.2020
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

Education

No Degree - Education

Salem State University
Salem, MA
05-2027

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • High volume dining

Timeline

Server

51 Park
03.2025 - Current

Restaurant Hostess

51 Park
03.2025 - Current

Barista

Dunkin' Donuts
02.2024 - 05.2024

Server

Baba Louie's
05.2023 - 03.2025

Bartender

Baba Louie's
05.2023 - 03.2025

Take-Out Server

Baba Louie's
05.2023 - 03.2025

Cashier

Public Market
05.2022 - 08.2024

Restaurant Hostess

Red Lion Inn
05.2018 - 05.2020

No Degree - Education

Salem State University

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