Amelia Warman
Marshall,MI
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
28
28
years of professional experience
Work History
Owner • General Manager
Warman's Party Store, LLC
04.2009 - 06.2023
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
CSR • Financial Services Division
HUB International
01.2008 - 01.2009
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted with preparing quotes for banking clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction.
Agent • Personal Lines
HUB International
09.2004 - 01.2008
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Diversified revenue streams by cross-selling ancillary products and services, increasing overall profitability for the agency.
CSR • Personal Lines
Worgess Insurance Agency
02.2003 - 09.2004
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge on industry trends and competitor offerings, leveraging this insight when assisting customers in making informed decisions.
Administrative Assistant • Finance
Dart Management Ltd.
03.2000 - 02.2002
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Floor Supervisor • Restaurant Management
Hard Rock Café
03.2000 - 02.2001
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies
- Contributed to overall business growth by implementing targeted marketing initiatives that increased foot traffic on the retail floor.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
English Teacher
Takasaki Board of Education
08.1995 - 08.1998
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
ESL Teacher
Individuals, Groups, & Private Schools
08.1995 - 08.1998
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Enhanced students' speaking skills through regular practice and focused feedback during conversation sessions.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
Education
Bachelor of Arts - Business Administration
Olivet College
Olivet, MISkills
- Problem Solving
- Customer Relations
- Accounting
- Scheduling
- Purchasing/Inventory Control
- Staff Training
- Task Delegation
- Insurance rating systems utilization
Timeline
Owner • General Manager
Warman's Party Store, LLC
04.2009 - 06.2023
CSR • Financial Services Division
HUB International
01.2008 - 01.2009
Agent • Personal Lines
HUB International
09.2004 - 01.2008
CSR • Personal Lines
Worgess Insurance Agency
02.2003 - 09.2004
Administrative Assistant • Finance
Dart Management Ltd.
03.2000 - 02.2002
Floor Supervisor • Restaurant Management
Hard Rock Café
03.2000 - 02.2001
English Teacher
Takasaki Board of Education
08.1995 - 08.1998
ESL Teacher
Individuals, Groups, & Private Schools
08.1995 - 08.1998
Bachelor of Arts - Business Administration
Olivet College