Amelia Williams
Fort Lauderdale ,FL
Summary
Dynamic Pharmacy Technician and Customer Service Representative with a proven track record at Zac-A-Rama Empire and IBEX Global. Excelled in enhancing pharmacy efficiency and customer satisfaction through expert medication dispensing and empathetic dispute resolution. Skilled in problem-solving and HIPAA compliance, significantly improving service quality and patient confidentiality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Zac-A-Rama Empire
01.2020 - 07.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Counted and labeled prescriptions with correct item and quantity.
Customer Service Representative
IBEX Global
06.2019 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Certificate - Pharmacy Technician
All American Institute of Medical Sciences
Jamaica 11.2022
Skills
- Problem-solving skills
- Confidentiality and HIPAA
- Answering customer questions
- Patient confidentiality
- Pharmacy and customer records management
- Drug safety
- HIPAA
- Stocking shelves
- Healthcare regulations
- Medication labels
- Verifying orders
- Advanced math skills
- Manual and automated medication dispensing
Certification
I am a certified Pharmacy Technician
Timeline
Pharmacy Technician
Zac-A-Rama Empire
01.2020 - 07.2024
Customer Service Representative
IBEX Global
06.2019 - 01.2020
Certificate - Pharmacy Technician
All American Institute of Medical Sciences
Similar Profiles
Johnson Zong LiangJohnson Zong Liang
Director at ZAC Advisory Pte LtdDirector at ZAC Advisory Pte Ltd
Mikayla HaefnerMikayla Haefner
In-Home Childcare Provider at Zac FreemanIn-Home Childcare Provider at Zac Freeman
Swayd DockensSwayd Dockens
Barista at Zac KayBarista at Zac Kay