Summary
Overview
Work History
Education
Skills
Interests
Timeline
background-images

Amelia Withers

Summary

Veterinary professional with extensive experience in animal care, medical support, and client communication, dedicated to enhancing patient well-being and clinic efficiency. Proficient in assisting with complex procedures, accurately administering medications, and performing lab tests with precision. Strong emphasis on teamwork and adaptability contributes to seamless clinic operations and exceptional client satisfaction. Known for a compassionate approach to patient care, consistently delivering reliable, results-driven service in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Veterinary Assistant

Banfield Pet Hospital
04.2023 - Current
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
  • Prepared animals for surgery, including pre-operative care and post-operative monitoring.
  • Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
  • Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.

Client Service Coordinator - Front Desk

Banfield Pet Hospital
04.2022 - 04.2023
  • Welcomed customers and helped determine their needs.
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
  • Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
  • Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
  • Assist with intaking pets as well as restrain for exams when needed.
  • Make and dispense medications to be picked up.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Check out and take payment from clients at the end of appointments.
  • Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.

Physician Support Specialist 2- HPB & Fibroscan Case Manager

Tampa General Medical Group
04.2021 - 04.2022
  • Coordinated patient referrals with specialists for optimal continuity of care throughout treatment process.
  • Collected, recorded and maintained patient medical history, reports and examination results.
  • Closely worked with patients, referring providers, and insurance companies to provide the best care possible.
  • Processed referrals both internally and externally, including obtaining office notes, imaging reports, and labs.
  • Filtered out necessary diagnosis, requiring medical terminology knowledge.
  • Scheduled patients with the appropriate providers and made sure their imaging and records were prepared for the visit and obtaining authorization for necessary patients.
  • Worked closely with providers to fit their schedules and needs.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Worked closely with management to implement changes for the better of the clinic including new ways to process referrals, covid regulations, training protocols, and ways to improve clinic flow.
  • Streamlined pre-authorization process for procedures, reducing patient wait times for necessary treatments.
  • I was promoted after 9 months of working with the company.
  • After working strictly as a fibroscan scheduler I was promoted to HPB case manager.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.

Physician Support Specialist - Front Desk

Tampa General Medical Group
08.2020 - 04.2021
  • Overcame obstacles and worked flexibly with Covid regulations and changes.
  • Registered up to 300 patients a day in the system (EPIC).
  • Collected copays, scanning documents into the system, updating anonymous patient demographics, responsible for incoming patient documents and getting them to the responsible physician.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Followed up with patients to reschedule missed appointments.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.
  • Facilitated smooth transition to telehealth services for patients, ensuring continuous care during challenging times.
  • Trained new staff on scheduling software and best practices, maintaining high standards of service.

Lead Trainer, Server, Hostess

Outback
07.2018 - 08.2020
  • Train all new employees, complete transactions for a multimillion dollar company, overlook decisions based on the influx of guests and services provided.
  • Worked through the flow of busy nights directing guests to their tables and making sure their needs were met.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Food Service Aide

Columbus Regional Hospital
07.2015 - 08.2017
  • Abide by HIPPA laws
  • Implemented proper food handling techniques to maintain safe cooking practices.
  • Collaborated with kitchen staff to streamline food preparation processes for increased efficiency.
  • Reduced food waste by implementing portion control guidelines and monitoring inventory levels closely.
  • Helped maintain an orderly stockroom through frequent organization efforts and accurate tracking of supplies.
  • Performed daily setup and breakdown of serving stations, ensuring all necessary items were stocked and available for use.
  • Provided assistance to customers with special dietary needs, accommodating their requests whenever possible.
  • Maintained proper food handling procedures to avoid cross-contamination and ensure food safety.
  • Assisted in the preparation of meals and beverages, ensuring high-quality standards were met.

Education

Associates degree - Biology

Hillsborough Community College
06.2020

Pre-requisites - zoology

Ball State University
Muncie, IN
05.2018

core 40, and technical honors diploma -

Columbus North
06.2017

Skills

  • Animal safety
  • Patient restraint
  • Sample collection
  • Cleaning and sanitizing
  • Medication administration
  • Client communication
  • Sanitation protocols
  • Medical record-keeping
  • Diagnostic imaging
  • Lab operations
  • Multitasking
  • Attention to detail

Interests

  • Crafting and DIY Projects
  • I have a passion for photography and editing photos
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • I like trying new recipes and food trends
  • Animal Care

Timeline

Veterinary Assistant

Banfield Pet Hospital
04.2023 - Current

Client Service Coordinator - Front Desk

Banfield Pet Hospital
04.2022 - 04.2023

Physician Support Specialist 2- HPB & Fibroscan Case Manager

Tampa General Medical Group
04.2021 - 04.2022

Physician Support Specialist - Front Desk

Tampa General Medical Group
08.2020 - 04.2021

Lead Trainer, Server, Hostess

Outback
07.2018 - 08.2020

Food Service Aide

Columbus Regional Hospital
07.2015 - 08.2017

Associates degree - Biology

Hillsborough Community College

Pre-requisites - zoology

Ball State University

core 40, and technical honors diploma -

Columbus North

Similar Profiles

CREATE PROFILE
Amelia Withers