Amelia Yazzie
Navajo ,NM
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of Customer Care Agent position. Ready to help team achieve company goals.
Proactive General Manager with extensive experience in budget coordination, staff training, and contract negotiations. Skilled in developing strategies to increase sales, foster positive work environments, and maintain financial stability. Known for enhancing customer satisfaction and mentoring personnel to maximize efficiency and productivity.
Overview
18
18
years of professional experience
Work History
General Manager
Epic Hospitality, LLC DBA Comfort Inn
03.2007 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Tax Preparer
Ellis Tanner
10.2007 - 04.2019
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
Education
No Degree - Accounting And Finance
San Juan College
Farmington, NMGED -
New Mexico High Schoool
Gallup, NM 10-1999
Skills
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Staff training/development
- Verbal and written communication
- Team training and development
Languages
Navajo
Native or Bilingual
Timeline
Tax Preparer
Ellis Tanner
10.2007 - 04.2019
General Manager
Epic Hospitality, LLC DBA Comfort Inn
03.2007 - Current
No Degree - Accounting And Finance
San Juan College
GED -
New Mexico High Schoool
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