Amelia L. Milton McKeon
Denver,CO
Overview
16
16
years of professional experience
1
1
Certification
Work History
Chief Executive Officer (Contracted)
Parker Personal Care Homes, Inc.
Denver, CO
04.2024 - 10.2025
- Ensured compliance with health regulations and industry standards to mitigate risks.
- Negotiated contracts with vendors, suppliers, and partners.
- Oversaw financial management, including budgeting and forecasting for strategic planning.
- Established policies and procedures that enhanced operational efficiency across departments.
- Transformed agency from negative gross profits to over $2MM within nine months by improving company culture.
VP, Operations
Circulo Health, Inc.
Columbus, OH
09.2022 - 04.2024
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Improved morale and management communication by creating employee recognition and rewards practices.
Director of Compliance & Customer Success
Circulo Health
Columbus, OH
04.2022 - 04.2024
- Established final CRM structure and architecture to capture critical sales funnel data.
- Employed budgeting and forecasting techniques to reduce costs and expenditures.
- Collaborated with sales and design departments to define project road maps and innovate profitable products.
- Analyzed customer trends and marketplace verticals to inform strategic solutions and approaches.
- Developed compliance program for home and community-based services, primary health, and accountable care organization (ACO).
Executive Director
Sunrise Community, Inc
Tallahassee, FL
05.2019 - 04.2022
- Managed a team of over 300 professionals and 100 Medicaid recipients with intellectual and developmental disabilities, including recruitment, training, and evaluation.
- Oversaw multi-state program, ensuring compliance and a reduction of staff turnover by 40%.
- Worked with stakeholders, organizational team, and partners on risk mitigation, ensuring state and federal compliance, contract development, and new business development.
- Directed all financial activities, including budget development, analysis of Key Performance Indicators, federal and state audit requirements, expenses, revenue, and donations.
Deputy Director
Office of Public and Professional Guardians
Tallahassee, FL
08.2014 - 05.2019
- Oversaw program administration, including external projects and contracts.
- Trained and maintained stakeholder relationships, coalition building, and interagency cooperation.
- Contract administrator for all program-contracts, legislative budget requests, procurement, and studies.
- Expanded program to include an additional $9.8m in recurring annual revenue.
Evaluation Consultant
Curva & Associates, LLC
Tallahassee, FL
01.2010 - 06.2017
- Coordinated the writing of a new pilot program for aiding persons with developmental disabilities.
- Conducted qualitative research and analysis for Florida Department of Education.
- Authored published studies for the legislature on research and evaluation.
Education
Bachelor of Science - Mechanical Engineering, Social Work
Florida State University
05.2013
Skills
- Evaluation and customer success metrics, including NPS/eNPS, product design and management, CHS, qualitative data research, churn, and KPI measurement
- State procurements, including ITN, RFP, ACS, and RFQ
- Expert in federal and state programs to assist persons with disabilities, including, Medicare, Medicaid, Social Security benefits, and federal and state programs
- Volunteer and research experience working with persons with disabilities and their families
- State trainer and contract manager with quality assurance and auditing
- Experience in a health tech startup, designing and building new programs, talent recruitment, and retention
Accomplishments
- Florida Public Guardian Programs: Program Costs and Activities Report for the Office of Public and Professional Guardians, Florida Department of Elder Affairs, March 2019 Dr. Pamela B. Teaster, Ph.D. et al, Virginia Tech University
- Lighting the Way to Guardianship and Other Decision-Making Alternatives Manual for Persons with Developmental Disabilities and their Families 2015
- Lighting the Way to Guardianship and Other Decision-Making Alternatives Manual for Attorneys and Judges 2015
- Restoration of Capacity Study and Work Group Report 2014
- Continued Approval of Teacher Preparation Programs in Florida: A Description of Program Performance Measures
- Teachers from Florida Teacher Preparation Programs
A Report on State Approved Teacher Preparation Programs with Results of Surveys of 2009-2010 Program Completers - Teachers from Florida Teacher Preparation Programs
A Report on State Approved Teacher Preparation Programs with Results of Surveys of 2008-2009 Program Completers - Teachers from Florida Teacher Preparation Programs
A Report on State Approved Teacher Preparation Programs with Results of Surveys of 2007-2008 Program Completers
Certification
Florida Certified Contract Manager (FCCM) Department of Management Services, State of Florida 2015
Certified Guardian Advocate for Mental Health F.S. 394, Florida State Guardianship Association 2015
Timeline
Chief Executive Officer (Contracted)
Parker Personal Care Homes, Inc.
04.2024 - 10.2025
VP, Operations
Circulo Health, Inc.
09.2022 - 04.2024
Director of Compliance & Customer Success
Circulo Health
04.2022 - 04.2024
Executive Director
Sunrise Community, Inc
05.2019 - 04.2022
Deputy Director
Office of Public and Professional Guardians
08.2014 - 05.2019
Evaluation Consultant
Curva & Associates, LLC
01.2010 - 06.2017
Bachelor of Science - Mechanical Engineering, Social Work
Florida State University