Hi, I’m
Amelia R Miguelez
customer service/stock clerk
Miami,FL
"From The Heart The Mouth Speaks ,God puts the will desire as the will to of doing"
salomon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
years of professional experience
1
Certification
Work History
Miami Arena (Traba LLC)
Unarmed Security Officer
04.2022 - Current
Job overview
- Completed full building and grounds patrols to spot and investigate concerns.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
- Directed guests around building and answered accessibility questions.
- Checked all baggage using X-ray machines, metal detectors and Garrett wands.
- Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
The Home Depot Store
Cashier Team Lead
09.2005 - 12.2008
Job overview
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased customer loyalty and retention.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Educated employees on register use, merchandising, and customer service.
- Resolved escalated customer disputes with special actions such as discounts.
Bayside Parking Systems
Toll Teller
03.2003 - 09.2004
Job overview
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Winn Dixie Market Place
Customer Service Cashier
09.1997 - 09.2000
Job overview
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Washington Mutual Bank
Bank Teller
01.1999 - 04.2000
Job overview
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted customers with compromised debit cards and issued new credentials.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Education
Archbishop Curley Notre-Dame AcademyMiami, FL
High School Diploma
05.1982
Miami College ( North Campus )Miami, FL
Associate of Arts from Architecture
12.1982
U,C.E Universidad Central EsteSan Pedro De Macoris, Dominican Republic
Master of Arts from Architecture
05.1987
New Woorld InstituteMiami, FL
Associate of Business Administration from Travel Agent & Business Communication
09.1987
Skills
- CPR Certified
- Contact Reports
- Facility Policies and Procedures
- Voice Communications
- CCTV Monitoring
- Incident Reporting
- Facility Credentialing
- Fire Prevention
- Basic First Aid
- Public Safety and Security
- Detailed Activity Logs
- X-Ray (Radiograph) Machines
Certification
- security Officer Training - seance 1985
- cashieringTraining - 10+
Security D
Security license for security unarm license. Train buy police academy for use of terrorist attack or safety of Employees.Every 2 years Renew buy State .
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Dutch
Limited Working
Accomplishments
- Supervised team of 7 staff members.
- Supervised team of [Number] staff members.
- Achieved excellent through effectively helping with communication distpatch.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Affiliations
- NeIghbors app
Timeline
Unarmed Security Officer
Miami Arena (Traba LLC)
04.2022 - Current
Cashier Team Lead
The Home Depot Store
09.2005 - 12.2008
Toll Teller
Bayside Parking Systems
03.2003 - 09.2004
Bank Teller
Washington Mutual Bank
01.1999 - 04.2000
Customer Service Cashier
Winn Dixie Market Place
09.1997 - 09.2000
Archbishop Curley Notre-Dame Academy
High School Diploma
Miami College ( North Campus )
Associate of Arts from Architecture
U,C.E Universidad Central Este
Master of Arts from Architecture
New Woorld Institute
Associate of Business Administration from Travel Agent & Business Communication