Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amelie Abunaw

Upper Malboro,MD

Summary

Dynamic Healthcare Customer Service Representative with a proven track record at Serving You Home Care, excelling in HIPAA compliance and patient confidentiality. Known for fostering strong relationships through empathy and effective communication, I adeptly resolved inquiries and enhanced service delivery, ensuring a positive experience for patients in a fast-paced environment.

Overview

9
9
years of professional experience

Work History

Healthcare Customer Service Representative

Serving You Home Care
09.2021 - Current
  • Assisted customers with inquiries regarding healthcare services and insurance options.
  • Utilized electronic health record systems to manage patient information and appointment scheduling.
  • Communicated effectively with patients to explain processes and resolve concerns promptly.
  • Collaborated with healthcare teams to ensure accurate information delivery and service continuity.
  • Maintained confidentiality of sensitive patient data in compliance with HIPAA regulations.
  • Adapted quickly to evolving procedures and protocols in a fast-paced environment.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.

Sales Associate

Fokou
02.2017 - 08.2021
  • Enhanced customer satisfaction by providing tailored product recommendations and support.
  • Drove sales growth through effective merchandising strategies and inventory management.
  • Trained new associates on product knowledge and customer service techniques.
  • Developed strong relationships with customers, fostering brand loyalty and repeat business.
  • Collaborated with team members to optimize store layout, enhancing customer shopping experience.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Higher National Diploma - Accounting

National Polytechnique
Bamenda-Cameroon
06-2015

Skills

  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Medical terminology
  • Data entry proficiency
  • Follow-up skills
  • Referral coordination
  • Empathy and patience
  • Healthcare industry

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Healthcare Customer Service Representative

Serving You Home Care
09.2021 - Current

Sales Associate

Fokou
02.2017 - 08.2021

Higher National Diploma - Accounting

National Polytechnique

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Amelie Abunaw