Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amelie Clark

Bay Saint Louis,MS

Summary

Developed strong relationship-building and problem-solving skills within customer-focused environment, seeking to transition into new field. Skilled in understanding and addressing client needs while utilizing technology to enhance client interactions. Ready to apply these abilities to contribute positively in new professional context.

Overview

3
3
years of professional experience

Work History

Client Success Specialist

The Fit-ting Room
03.2023 - 05.2023
  • Assisted clients in achieving their goals by developing customized success plans and monitoring progress.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Collaborated with personal trainers to ensure seamless communication of client schedules and needs.

Member Service Representative

Planet Fitness
04.2021 - 06.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.

Restaurant Hostess

Bay Waveland Yacht Club
06.2020 - 09.2020
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

Education

No Degree - Psychology

Pearl River Community College

High School Diploma -

Our Lady Academy
Bay Saint Louis
05-2021

Skills

  • Client advocacy
  • Feedback collection
  • Client onboarding
  • Schedule management
  • Effective communication
  • Money handling
  • Customer onboarding
  • Calm and professional under pressure
  • Reliability
  • Computer skills
  • Customer service excellence

Timeline

Client Success Specialist

The Fit-ting Room
03.2023 - 05.2023

Member Service Representative

Planet Fitness
04.2021 - 06.2022

Restaurant Hostess

Bay Waveland Yacht Club
06.2020 - 09.2020

No Degree - Psychology

Pearl River Community College

High School Diploma -

Our Lady Academy

Similar Profiles

CREATE PROFILE