Amelie Garcia
Fitchburg,WI
Summary
Outgoing and friendly team member with exceptional social skills, bilingual communication abilities and customer service background. Solid experience processing payments and meeting customer demands with diligent and well-organized mentality.
Overview
2
2
years of professional experience
Work History
Barista
Dunkin' Donuts Franchising
06.2022 - 02.2024
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Restocked display cases with attractive arrangements to promote specialty items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
Education
High School Diploma -
Oregon High School
Oregon06.2026
Skills
- Latte art
- Coffee expertise
- POS Systems
- Cash Handling
- Opening and closing duties
- Soft selling
- Cash Register Operation
- Hospitality service expertise
- Conflict Mediation
- FLUENT IN Spanish
Additional Information
Extensive experience with people from different countries and cultures. Traveled around Europe and South America.
Languages
Spanish
Native or Bilingual
Timeline
Barista
Dunkin' Donuts Franchising
06.2022 - 02.2024
High School Diploma -
Oregon High School