Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMELIE PISANO

Richmond

Summary

Driven and collaborative retail team member, excels in fast-paced environments, enhancing customer satisfaction through exceptional service and maintaining rigorous food safety standards. Demonstrates expertise in cash handling and fostering teamwork, significantly contributing to store efficiency and positive workplace dynamics.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Barista

Beans & Brews Coffeehouse
12.2024 - Current
  • Provide outstanding customer service by warmly greeting customers, accurately taking food and drink orders, and offering knowledgeable answers to menu, ingredient and pricing questions.
  • Listen carefully to customer requests and create personalized, delicious beverages, which improved sales.
  • Create wide variety of hot and cold drinks with consistent positive customer satisfaction scores.
  • Control line and crowd with quick, efficient service.
  • Train new team members with positive reinforcement and respectful, encouraging coaching.
  • Count the register at the start and end of each shift to ensure accuracy.
  • Assemble and calibrate coffee machines and brewers at the start of an opening shift.
  • Restock display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Check and record refrigerator temperatures, and confirm all equipment is functioning properly.
  • Ensure food and drink inventory is fully stocked, and conduct a thorough check of expiration dates on all perishable items and ingredients.
  • Maintain cleanliness by regularly sanitizing equipment, including coffee machines and refrigerators, throughout a shift.
  • Keep the lobby clean and presentable at all times.
  • Wash dishes and refill sanitizer buckets and check the pH level of the sanitizer buckets.
  • Maintain and operate espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Keep customer self service bar fully stocked of sugars, napkins, etc.
  • Clean counters, machines, utensils, and seating areas.
  • Maintain regular and consistent attendance and punctuality.
  • Use POS system to accurately enter orders and process payments.
  • Adhering to food safety and sanitation guidelines.
  • Promote teamwork and develop strong cooperative relationships with coworkers and managers.
  • Work scheduled shifts and remain available to work during coworker absences, holidays and busy periods.

Team Member

Smoothie King
12.2023 - 12.2024
  • Prepare smoothies and food according to recipes and assure food and drink orders are prepared with accuracy.
  • Deliver excellent customer service.
  • Expedite orders in a timely manner.
  • Answer any questions about menu items, ingredients as well as making recommendations and upselling items to customers.
  • Ensure equipment is maintained and cleaned properly.
  • Clean prep station after every order.
  • Adhering to food safety and sanitation guidelines.
  • Understand inventory and relay information with manager or shift leader.
  • Perform opening and closing duties such as cleaning the store, prepping fruits/veggies, counting the register and handling any necessary restocking.
  • Assist team leader with stock count and additional daily tasks to keep store running smoothly.
  • Receive payments, handle cash payments with accuracy. Maintaining a balanced cash drawer.
  • Promote teamwork and develop strong cooperative relationships with coworkers and managers.
  • Perform in a fast-paced environment.
  • Maintain a productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Barista

Alice Blue
10.2022 - 12.2023
  • Providing excellent customer service by greeting customers, taking drink and food orders.
  • Assure food and drink orders are prepared with accuracy.
  • Answer any questions about menu items, ingredients as well as making recommendations and upselling items to customers.
  • Acknowledging repeat customers, and resolving any issues to satisfy customers.
  • Prepare drinks according to recipes or special requests. Brew coffee and tea throughout shift, and mix prepped flavorings and sweeteners.
  • Operating equipment properly like espresso machines and blenders. Cleaning equipment and wiping machines down regularly.
  • Receive payments, handle cash payments with accuracy. Maintain a balanced cash drawer.
  • Accurately enter discounts and loyalty rewards for customers upon checkout.
  • Keep workspace clean and organized. As well as restocking supplies.
  • Clean and wipe down chairs, tables and any high traffic areas.
  • Adhering to food safety and sanitation guidelines.
  • Promote teamwork and develop strong cooperative relationships with coworkers and managers.
  • Perform well in a fast paced environment.
  • Work scheduled shifts and remain available to work during coworker absences, holidays and busy periods.

Education

William B. Travis High School
Richmond, TX
05.2024

Skills

  • Cash handling
  • Customer service
  • Workplace safety
  • Equipment operation
  • Food safety
  • Complaint resolution
  • Following instructions
  • Cleaning and sanitizing
  • Strong communication
  • Continuous development
  • Positive attitude
  • Teamwork and collaboration

Certification

Texas Food Handler Certification

Timeline

Lead Barista

Beans & Brews Coffeehouse
12.2024 - Current

Team Member

Smoothie King
12.2023 - 12.2024

Barista

Alice Blue
10.2022 - 12.2023

William B. Travis High School

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