Amelie Velazquez
Lakeland,FL
Summary
Hardworking College Student, with a proven ability to establish and maintain excellent communication and relationships with clients, bringing forth a motivated attitude and a variety of powerful skills. I excel in team supervision and interpersonal communication, effectively fostering professional relationships and driving product improvements. I pride myself on being personable and bubbly, creating an approachable atmosphere that encourages open dialogue and collaboration. With exceptional interpersonal skills, I can easily communicate goals and visions, ensuring alignment and focus.
Overview
6
6
years of professional experience
Work History
Team Leader
Panera Bread
01.2021 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led employee relations through effective communication, coaching, training, and development.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Caretaker
Family Members
09.2020 - 03.2021
- Remained alert to problems or health issues of the elderly and competently responded.
- Assisted elderly with daily living activities and physical therapies.
- Offered companionship and kindness to elderly patients.
- Encouraged elderly to engage in people-centered activities and participate in community.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean, safe, and well-organized patient environment.
Volunteer
Victory Church
12.2018 - 02.2019
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Bachelor of Science - Psychology
Florida Southern College
Lakeland, FL05.2025
Skills
- Team Supervision
- Employee Evaluation
- Complaint resolution
- Documentation, Reporting, Editing and proofreading
- Interpersonal and written communication
- Social interaction
- Team Leadership, Teamwork and Collaboration
- Scheduling
- Excellent Communication
- Interpersonal Skills
- Customer Service
- Community Outreach
Timeline
Team Leader
Panera Bread
01.2021 - Current
Caretaker
Family Members
09.2020 - 03.2021
Volunteer
Victory Church
12.2018 - 02.2019
Bachelor of Science - Psychology
Florida Southern College