Amelina Cayetano
Tomball,TX
Summary
All the jobs I've had has given me great experience. I've work with many different people from many different back ground and I've learned a lot. The pass year I'v moved back to Belize to work with my family. In my free time I volunteered at my church youth program interacting with the kids and young adults helping them grow and develop into respectable people of society.
Overview
12
12
years of professional experience
Work History
Merchandising Service Team
Lowe's
01.2023 - Current
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Trained and assisted up to 10 service members regularly.
- Provided technical assistance with service operations and connected participants to external resources.
- Maintained regular communication with program participants and associates to promote future initiatives, organize new projects and share program achievements.
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Assistant Head Cashier
Lowes Home Improvment
01.2021 - 08.2021
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked with customers to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Casher/Fulfillmen/Customer Service Representative
Lowes Home Improvment
02.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and backed up other customer service managers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Assistant Manager
Red's View Comfort
07.2017 - 02.2019
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Driver
Uber
08.2016 - 01.2017
- Maintained accurate logs of all deliveries.
- Arrived on time to customer appointments.
- Upheld high standards of cleanliness, sanitation and service.
Cashier
Panda Express
08.2015 - 07.2016
- Restocked and fronted checkout merchandise to increase sales.
- Kept checkout areas clean and neat to maintain a professional appeal.
- Took food orders from patients and families, and explained offerings.
- Maintained food safety standards at all times.
- Explained menu options in detail so that customers could make educated decisions on food items.
- Worked flexible schedule and extra shifts to meet business needs
- Greeted customers entering store and responded promptly to customer needs
Graphic Designer
BJ's Printing Emporium
06.2013 - 05.2014
- Contributed design ideas in early planning stages with customers and project managers.
- Used aAdobe Photoshop and Adobe Illustrator to develop product mockups and prototype designs.
- Developed creative design for business/ personal illustration, including print materials, brochures, banners and signs.
- Met with customers to present mockups and collect information for adjustments.
- Employed design fundamentals when selecting typography, composition, layout and color in design work.
- Developed creative design for print materials, brochures, banners, and signs
- Met with customers to present mockups and collect information for adjustments
Receptionist
Big Daddy's Antiques
06.2012 - 08.2012
- Greeted customers and visitors in-person and via telephone calls.
- Scheduled office meetings and client appointments for team of professional
- Prepared packages for shipment, pickup or courier delivery to customers.
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
Education
Web Design - Web Design/ Computer Information
Bakersfield College
Bakersfield, CANo Degree - Real Estate
Champions School of Real Estate
Houston, TXGED - undefined
Los Angeles Job Corps Center
Los Angeles, CA2012
Graphic Designer Certification - Graphic Designer
East Los Angeles Occupational Center
Los Angeles, CA2012
Skills
- Communication
- Ability to Work Under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Teamwork
- Creativity
Volunteer at Nazarene Church Belize
Volunteering at Nazarene Church Belize had shown me how taking out the time to help is important to the community. The kids that I get to interact with have so much to teach me and I hop I am teaching them just as much. In our group we talk and share experience and help over come hardship.
In the summer they have camp and nothing gives me more joy than being a consular and meeting kids from all over the country and helping them all to have a great summer and making awesome memories.
Timeline
Merchandising Service Team
Lowe's
01.2023 - Current
Assistant Head Cashier
Lowes Home Improvment
01.2021 - 08.2021
Casher/Fulfillmen/Customer Service Representative
Lowes Home Improvment
02.2020 - 07.2021
Assistant Manager
Red's View Comfort
07.2017 - 02.2019
Driver
Uber
08.2016 - 01.2017
Cashier
Panda Express
08.2015 - 07.2016
Graphic Designer
BJ's Printing Emporium
06.2013 - 05.2014
Receptionist
Big Daddy's Antiques
06.2012 - 08.2012
Web Design - Web Design/ Computer Information
Bakersfield College
No Degree - Real Estate
Champions School of Real Estate
GED - undefined
Los Angeles Job Corps Center
Graphic Designer Certification - Graphic Designer
East Los Angeles Occupational Center