Amella Gardner
The Bronx,NY
Summary
Adept at navigating challenging conditions, I enhanced customer satisfaction at United Postal Service through exceptional problem-solving and communication skills. Demonstrated reliability by seamlessly covering additional routes, improving team efficiency. Skilled in both customer service and time management, I consistently met deadlines, ensuring optimal service delivery and operational success.
Overview
15
15
years of professional experience
Work History
City Mail Carrier
United Postal Service
03.2021 - Current
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Assisted customers in resolving issues related to incorrect mail delivery or missing packages, ensuring prompt resolutions.
Home Health Aide
New Jewish Home Happi
01.2016 - 03.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Cashier
McDonald's
01.2010 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked with floor team and managers to meet wide range of customer needs.
Education
No Degree -
Monroe College
Bronx, NYHigh School Diploma -
Monroe High School
The Bronx, NY07-2012
Skills
- Reliability and punctuality
- Adherence to deadlines
- Time management abilities
- Time management
- Documentation & recordkeeping
- Customer service
- Problem-solving abilities
- Multitasking
- Punctuality
- Excellent communication
- Effective communication
Timeline
City Mail Carrier
United Postal Service
03.2021 - Current
Home Health Aide
New Jewish Home Happi
01.2016 - 03.2021
Cashier
McDonald's
01.2010 - 01.2016
No Degree -
Monroe College
High School Diploma -
Monroe High School