Amelle Davis
Austin,TX
Summary
Dynamic professional with a proven track record at Petsmart Pet Hotel, excelling in staff training and customer service. Expert in inventory management and operational efficiency, I successfully resolved customer concerns and enhanced team performance. Adept at fostering collaboration, I bring attention to detail and a commitment to excellence in every project.
Overview
4
4
years of professional experience
Work History
Team Lead and Receptionist
Petsmart Pet Hotel
Austin, Texas
01.2023 - Current
- Maintained accurate inventory through counting, discrepancy resolution, and paperwork completion.
- Trained team members on customer service protocols and animal handling practices.
- Coordinated shifts to guarantee adequate staff coverage at all times.
- Monitored cleanliness and safety standards in pet accommodations.
- Resolved customer concerns professionally and efficiently.
- Collected payments for services rendered while updating client profiles.
- Developed workflows for efficient daily operations in pet hotel services.
- Provided exceptional customer service to pet owners during check-in and check-out processes.
- Resolved escalated customer complaints or queries promptly and efficiently.
Summer Intern
Hight Health
Smyrna, GA
06.2023 - 08.2023
- Developed workflow diagrams for the Healthy Heart Ambassador Program, streamlining operational efficiency.
- Created budget sheets for community health events, supporting financial planning for outreach initiatives.
- Participated in team meetings to discuss project updates and share insights.
- Assisted with event planning, support and execution of virtual and in-person engagements.
Sales Associate & Receptionist
Alliance Automotive Group
Marietta, GA
06.2021 - 12.2022
- Provided product knowledge to enhance customer satisfaction and loyalty.
- Collaborated with team members to ensure a smooth workflow during peak hours.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Processed transactions using a point-of-sale system.
Education
Bachelor of Interdisciplinary Studies - Health Informatics
Georgia State University
Atlanta, GA12.2023
Skills
- Staff training
- Customer service
- Inventory management
- Budget creation
- Operational efficiency
- Event planning
- Team collaboration
- Attention to detail
References
References available upon request.
Timeline
Summer Intern
Hight Health
06.2023 - 08.2023
Team Lead and Receptionist
Petsmart Pet Hotel
01.2023 - Current
Sales Associate & Receptionist
Alliance Automotive Group
06.2021 - 12.2022
Bachelor of Interdisciplinary Studies - Health Informatics
Georgia State University