Motivated and results-driven professional with a strong desire to contribute to a reputable organization. Committed to leveraging skills and experience to make a meaningful impact in a dynamic work environment. Seeking an opportunity to utilize expertise in Purchasing to drive success and achieve organizational goals. Dedicated, adaptable, and eager to take on new challenges, confident in ability to deliver exceptional results and contribute to the continued growth and success of the company.
Hi, I’m
Amelsha Goodlow
Pittsburg,CA
Summary
Overview
24
years of professional experience
Work History
Old Republic Home Protection
Purchasing Specialist/ Escalation Agent
02.2018 - Current
Job overview
- Note and communicate areas of concern.
- Maintain proper handling procedures for claims.
- Manage critical customer service escalation calls.
- Coordinate communications between service providers and plan holders regarding solutions.
- Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
- Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within the department.
- Maintained complete documentation and records of all purchasing activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Searched for hard-to-find items and found high-quality, reliable vendors.
Old Republic Home Protection
Authorization Agent
03.2015 - 02.2018
Job overview
- Arranged service orders.
- Resolved claims disputes promptly to maintain operational flow.
- Handled various supplementary responsibilities efficiently.
- Delivered solutions to upset customers promptly.
- Reviewed benefits coverage and policy limitations.
- Improved customer satisfaction by efficiently handling authorization inquiries and providing accurate information.
Larry's Bar
Manager/Bartender
02.2001 - 03.2015
Job overview
- Elevated drink presentation through advanced mixing techniques.
- Managed inventory to keep the bar orderly, stocked, and hygienic.
- Sanitized facilities using specialized commercial cleaning products.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
STS Academy
Site Coordinator
06.2009 - 09.2011
Job overview
- Oversaw activities ensuring safe and efficient running of the afterschool program.
- Supervised participants and staff during scheduled program activities.
- Disinfecting and sanitizing to prevent or lower risk of spreading infectious diseases
- Developed and implemented new after-school programs to increase student involvement and enrichment opportunities.
Education
Phlebotomy PlusWalnut Creek, CA
11.2003
University Overview
Certificate of completion
Riverside High SchoolPittsburg, CA
High School Diploma
09.1995
University Overview
Skills
- Call center experience
- De-escalation techniques
- Assertiveness
- Form processing
- Reporting and documentation
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making
- Phone etiquette
- Microsoft Office/ Teams
- Data entry/ keyboard
- Task prioritization
- Product knowledge
- Analytical thinking
- Information gathering
- Professionalism
- Issue and complaint resolution
- Interpersonal communication
- Continuous improvement
- Written communication
- Professional telephone demeanor
- Customer data confidentiality
- Inbound/ Outbound call management
- Order fulfillment
- Policies and procedures adherence
- Customer relationship management (CRM)
- Order processing
Timeline
Purchasing Specialist/ Escalation Agent
Old Republic Home Protection
02.2018 - Current
Authorization Agent
Old Republic Home Protection
03.2015 - 02.2018
Site Coordinator
STS Academy
06.2009 - 09.2011
Manager/Bartender
Larry's Bar
02.2001 - 03.2015
Phlebotomy Plus
Riverside High School
High School Diploma
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