Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Languages
Timeline
Generic

Amelys De Arazoza Alonso

Summary

Software Engineer with over 15 years of professional experience mastering various technologies. Passionate for all stages of software development life cycle. Committed to delivering innovative and efficient solutions that meet the needs of clients and end-users. Highly skilled in software design, development, testing, and deployment, as well as in teamwork, and collaboration. Dedicated to delivering exceptional results that drive business success and customer satisfaction.

Overview

21
21
years of professional experience
1
1
Certification

Work History

ESC Billing Support

Blueprint
01.2024 - Current
  • Strong customer service and troubleshooting skills using critical thinking to break down problems, evaluate solutions and make decisions following established departmental policies, processes, and standards.
  • Effectively solving customer billing (purchases, refunds, unauthorized, charge-back) issues, complaints, and inquiries, keeping customer and client satisfaction in every help request.
  • Following established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues.
  • Consistently meet and exceed customer satisfaction and productivity metrics.
  • Excellent time management skills, attention to detail, and proven ability to meet deadlines.
  • Multitask between multiple tools and systems and apply information and knowledge to customer situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new technology and software applications.

Senior Software Engineer

Improving Mx, Assurant Project
01.2020 - 12.2021
  • Developed, tested, debugged, deployed, and maintained application to persist business rules, conditions, and validations for Assurant company.
  • Wrote clean, traceable, testable, scalable, and well-versioned code.
  • Developed RESTful API modules to manage data between front end and database.
  • Built Postman test cases for API functionalities.
  • Maintained 90% test coverage by deployed unit, integration, and functional tests.
  • Built UI modules - Angular 10 & material.
  • Used Git and Azure DevOps to guarantee continuous integration and deployment of solution.
  • Collaborated with QA team to test software's quality.
  • Kept track of assigned PBIs, tasks, bugs and deadlines using Azure DevOps.
  • Trained new team members who joined project.

Software Engineer & Technical Support

Improving Mx - KForce Project
09.2017 - 12.2019
  • Provided technical support and troubleshooting using knowledge of complex technology to solve problems having customer focus mindset and attention to detail.
  • Worked and collaborated hand in hand with KForce stakeholders at a fast paced to to meet the customer requirements and deadlines.
  • Created new Umbraco Document Types, Templates, Macros, Plugins (angular JS), Web-forms and interacted with web APIs to create dynamic pages that should be responsive and dynamic.
  • Inserted new functionalities on KForce Job Search module made in REACT, added new search jobs filters, and refined search pagination.
  • Updated Umbraco CMS version without loss of content and data.

Software Engineer

DATYS
09.2007 - 02.2017
  • Developed and designed Data Analysis Services for border crossing migratory checks.
  • Improved time of full migratory passenger checking to 45 seconds.
  • Developed ETL process to create unified database with legacy systems' data.
  • Developed SOAP API to manage, save information and make passenger verifications.
  • Implemented administrative portal for search of trips and travelers belonging to FRONTPAS system and administration for system's nomenclature.

Software Engineer

Mojito Travels
09.2004 - 08.2007
  • Designed and developed front and back end.
  • Designed MySQL Database.
  • Integrated third-party tools and components into applications.

Education

Bachelor of Science - Informatics Engineering

CUJAE-Havana Technological University
07.2004

Skills

  • Customer Service and Support,
  • Technical Troubleshooting,
  • Excellent organizational skills and attention to detail
  • NET, NET Core, C#, ASPNET, Entity Framework, LINQ,
  • JavaScript,
  • React,
  • HTML,
  • CSS,
  • Database Design, SQL Server, Oracle, MySQL, SQL
  • REST API, JSON, Postman,
  • Agile methodologies, Scrum

Additional Information

From Feb 2021 – Sep 2022 I have been enrolled in Bellevue College, WA, taking courses to improve my English skills.

Courses taken include: English as a Second Language ▪ Writing in English ▪ English Communication skills ▪ Sciences.

Alternatively, I was volunteering at Lake Washington School District helping with field trips and other tasks.

Certification

  • Oracle SOA Architecture
  • Professional Scrum Master
  • Professional Scrum Product Owner

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

ESC Billing Support

Blueprint
01.2024 - Current

Senior Software Engineer

Improving Mx, Assurant Project
01.2020 - 12.2021

Software Engineer & Technical Support

Improving Mx - KForce Project
09.2017 - 12.2019

Software Engineer

DATYS
09.2007 - 02.2017

Software Engineer

Mojito Travels
09.2004 - 08.2007

Bachelor of Science - Informatics Engineering

CUJAE-Havana Technological University

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Amelys De Arazoza Alonso